Assistant Customer Service Manager
Home Centre
مجموع سنوات الخبرة :13 years, 3 أشهر
• Managing Home Centre call centre
• Managing Home centre customer complains
• Managing Pre & Post sale Customer Service & Operation for complete territory
• (5 HOMECENTRE SHOWROOM & Warehouse)
• Leading Projects Complaint optimization and Delivery Enhancement.
customer service representative .
1: responsible for customer satisfaction .
2: answer calls and respond to emails
3 : handle customer inquiries both telephonically and by email
4 : research required information using available resources
5: manage and resolve customer complaints
6 : provide customers with product and service information
7 : enter new customer information into system
8 : update existing customer information
9 : process orders, forms and applications
10 : identify and escalate priority issues
11 : route calls to appropriate resource
12: follow up customer calls where necessary
13 : document all call information according to standard operating procedures
customer service Representative
Answer calls and respond to emails
- Handle customer inquiries both by telephone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Technical support
I graduated from faculty of law my grade was very good