Analyn Caspe

Management
Delivered high-quality service ina fast-paced hospitality
environment
Managed socialMedia content, increasing guest
engagement
Effectively traincolleagues withskills onbeverages
productionlike latte art and product knowledge of the
outlet
Captured and edited food photography forpromotional
use
Supported daily operations including preparing
drinks, service, coordinationand guest relations
Managed property listings and client inquiries
Scheduled viewings and handled follow-ups
Assisted withmarketing and socialmedia
Prepared documents and maintained records
Provide customerservice support
Lead baroperations and ensured service quality
Supervised team members and coordinated workflow
Maintained inventory and handled customerservice

Responsible on overall satisfaction of hot and cold beverages for guest
during breakfast, lunch and/ or dinner
Carefully prepare drinks based on preference of guests, satisfactorily
delivers complicated drinks especially to individuals with dietary
restrictions; Creates personalized experience by providing wide range of
cocktails and mocktails
Handled 200 to 300 coffee request, serving cups of coffee with basic latte
art to elevate experience of guest during breakfast buffet
Engage to guests by providing recommendations and provide
information to interested guests on the procedure and ingredients to be
used for their desired drinks
Efficiently monitor critical inventory to maintain supplies on-hand
Provided training to colleagues with skills on beverages production like
latte art and product knowledge of the outlet
Maintain clean working area in compliance with company policies and
procedures
Adheres to established policies and procedures of hotel/restaurant

Handled cash, card and digital payments accurately using POS systems
Prepared and served beverages, including coffee, cocktails, and non
alcoholic drinks
Provided excellent customer service and maintained a welcoming
atmosphere
Manage daily cash balancing and sales reporting
Assisted in maintaining cleanliness and organization of the bar and
cashier area
Took and delivered food and beverages orders efficiently

Assisted in planning and executing events
Coordinated logistics and guest arrangements

Managed Front - of - house operations and guest service
Handled reservations and cutomers inquiries