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تم إلغاء حظر المستخدم بنجاح
Alyaa Sayed, Sales Operations Manager

Alyaa Sayed

Sales Operations Manager·Sales Hub,

مصر

بكالوريوس, Commerce And Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 8 أشهر

Sales Operations Manager

يناير 2024 - حتى الآن

Sales Hub,

الأحمدى، الكويت عن بُعد

يناير 2024 - حتى الآن

• Team Supervision: Overlook the entire sales lifecycle, ensuring the team provides timely
and professional responses to customer inquiries.
• Performance Monitoring: Track sales workflow from lead generation to closing to ensure
alignment with company targets and service standards.
• Onboarding & Training: Lead the training and professional development of new hires to
ensure a quick and effective integration into the sales team.
• Inter-departmental Coordination: Align sales efforts with other departments to ensure
consistent service delivery and uphold brand reputation.
• Order Management: Supervise the accurate registration of orders on the e-commerce
platform (Shopify) and coordinate with shipping partners for timely delivery.
• Shipment Tracking: Monitor the logistics cycle to ensure orders reach customers efficiently
and resolve any delivery-related issues.
• Customer Feedback Loop: Analyze customer feedback and satisfaction levels to improve
service quality and resolve complaints promptly.
• Data-Driven Reporting: Prepare and present comprehensive weekly and monthly sales
reports to evaluate performance and identify growth opportunities.
• CRM Mastery: Utilize Freshsales CRM and Shopify to manage contact lists, track sales
cycles, and optimize customer relationship management.
Strategic Selling: Continue to drive business growth by identifying new sales opportunities with
existing clients through exceptional relationship management.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات

Personal Assistant and Operation Officer.

يناير 2019 - يناير 2024

Anti-Fat,

القاهرة، مصر

يناير 2019 - يناير 2024

Executive Liaison: Optimized the CEO’s daily productivity by managing complex
calendars, domestic/international travel arrangements, and high-priority correspondence.
• Meeting Coordination: Spearheaded the logistics and execution of large-scale corporate
events, including offsite retreats, board meetings, and external stakeholder visits.
• Communication Management: Acted as the primary point of contact for
incoming/outgoing communications, ensuring professional filtering and timely responses.
• Cross-Functional Support: Provided administrative and project-based assistance to
various managerial departments to ensure organizational alignment.
• Sales Analytics: Monitored and analyzed product sales trends using advanced Excel
functions (Pivot Tables, V-Lookups) to provide data-driven insights for the management.
• Workflow Optimization: Streamlined the internal reporting process by collecting and
consolidating departmental activity reports for executive review.
• Document Control: Managed the digitization and archiving of pertinent corporate
documents, ensuring high standards of organization and confidentiality.
• Conflict Resolution: Managed the end-to-end process for customer complaints and
reimbursement requests, ensuring high satisfaction and retention rates.
• Specialized Support: Provided tailored instructions for adjustments in clients
nutritional/food systems, ensuring accurate implementation of company services

مجال الشركة:
إنتاج الأغذية والمشروبات

B2B Sales & Account Manager

أغسطس 2021 - أغسطس 2022

JAMAIKAA

القاهرة، مصر هجين

أغسطس 2021 - أغسطس 2022

Portfolio Administration: Managed and grew a diverse portfolio of high-value B2B
accounts, acting as the primary point of contact for long-term client relations.
• Client Needs Assessment: Conducted in-depth analysis of client-specific requirements and
challenges to propose tailored solutions that exceeded expectations.
• Retention & Growth: Identified Upselling and Cross-selling opportunities within existing
accounts to maximize revenue and meet ambitious sales targets.
• Support & Resolution: Provided continuous post-sale support, acting as an escalation
point for complex client requests to ensure high satisfaction levels.
• Deal Negotiation: Led negotiation processes for service contracts, focusing on maximizing
profitability while maintaining competitive value for clients.
• Strategic Closing: Successfully closed complex B2B deals by building solid business
cases and aligning company solutions with clients strategic goals.
• Pipeline Development: Collaborated with the internal sales team to identify new market
opportunities and develop innovative business development strategies.
• Project Delivery: Ensured the successful and timely delivery of solutions in accordance
with client objectives and company standards.
• Target Achievement: Consistently met and surpassed monthly/yearly sales quotas through
proactive market outreach and relationship management.
• Continuous Improvement: Monitored account performance and identified areas for
service improvement to maintain a competitive edge.

مجال الشركة:
التسويق

E-Commerce Specialist

مارس 2017 - ديسمبر 2018

Top-Shop,

القاهرة، مصر

مارس 2017 - ديسمبر 2018

Multi-Channel Operations: Managed and optimized product listings across major
platforms including Amazon, Noon, Jumia, and Homzmart, ensuring maximum visibility
and sales performance.
• Content Management: Authored and edited high-quality product descriptions and content
to improve SEO and customer conversion rates.
• Pricing & Competition: Conducted regular price tracking and market analysis to ensure
competitive positioning within various marketplaces.
• End-to-End Order Cycle: Executed the complete e-commerce order lifecycle, from initial
placement to final delivery, ensuring seamless day-to-day operations.
• Inventory Control: Managed stock synchronization between sales platforms and company
warehouses to prevent overselling and maintain accurate inventory levels.
• Vendor & Financial Settlements: Oversaw vendor collections and handled financial
settlements, resolving any issues related to marketplace accounts (Jumia, Noon,
Amazon).
• Data-Driven Monitoring: Utilized web analytics and advanced Excel functions (Pivot
Tables, V-Lookups) to track sales trends and optimize operational efficiency.
• Team Supervision: Monitored the marketing teams performance to ensure alignment with
sales targets and promotional campaigns.
• Customer Success: Managed customer complaints and the reimbursement process,
ensuring professional resolution and maintaining brand reputation.

مجال الشركة:
البيع بالتجزئة وبالجملة

Public Relations Specialist

سبتمبر 2014 - يناير 2017

MISR Public Library

القاهرة، مصر

سبتمبر 2014 - يناير 2017

• Event Planning: Orchestrated and managed high-profile offline events, including cultural
seminars, workshops, and community gatherings within the library.
• PR Planning: Developed and executed monthly strategic PR plans to increase public
engagement and promote library activities.
• Media Coordination: Managed media outreach, including the creation and supervision of
TV and Radio advertisements to enhance brand visibility.
• Database Development: Established and maintained a comprehensive PR database of
media contacts, stakeholders, and community partners.
• Executive Reporting: Provided regular updates and strategic insights to the CEO
regarding ongoing projects and offline marketing initiatives.
• Inter-departmental Liaison: Coordinated with Customer Service, Operations, and
Finance departments to ensure seamless execution of all PR requirements and budget
alignment.
• Brand Representation: Acted as a key representative of the library, ensuring consistent
messaging across all public-facing platforms and events.
• Requirement Management: Oversaw the logistics and procurement of resources needed
for successful public relations campaigns and activities.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

التعليم

Helwan University, Faculty of Commerce

يناير 2017

يناير 2017

بكالوريوس، Commerce And Business Administration

مصر

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate