Project Associate
Tatweer for Educational Services
Total des années d'expérience :13 years, 8 Mois
Performed Data Gathering, System Configuration, User Acceptance Testing (UAT) and initiated Delivery of their Project Management System (PMS) enabling the Deputed Minister to access real-time data remotely
• Reduced the number of delays in projects delivery by working side by side with the project manager handling projects assigned from the Ministry of Education.
• Employed a combination of data gathering techniques notably Observation, Interviews, Questionnaires & Surveys and thereby aided the implementation of a Project Management System (PMS).
• Contributed to enhancements in organizational governance by documenting changes to internal processes.
• Ongoing reviews for the projects status’ for all the projects within the organization and reflecting it on the EPM system.
• Involved in the development and implementation of a Business Intelligence (BI) tool incorporated with the Enterprise Project Management (EPM) platform which allowed live data access for end users.
Successfully led the development of multiple systems and processes in full compliance with contractual objectives followed by measuring their impact on business resulting in significant cost savings and efficiencies.
• Created complex processes and Service Level Agreements (SLA’s) for the supply chain network thereby improving the level of service and achieving a high rate of customer satisfaction.
• Improving the communication channels with the client by understanding their business requirements, translating it to deliverables and drafting the new contract accordingly.
• Reduced errors in the invoicing process by 40% thereby saving on rework costs.
• Performed data gathering and developed an in-house IT System by extensively coordinating with the internal software development team based in India to help translate the collected business requirements into project deliverables.
• Elevated the accuracy of data accessible to clients to 100% resulting in avoidance of disputes and conflicts.
• Transitioning from the existing paper based system to an IT solution.
• Designed a series of systematic reports to deliver strategic business knowledge and support data driven decisions.
Collaborated with support teams in the establishment and service of King Saud University’s internal ERP system.