Amadou Diop

I conducted the development and implementation of strategies and action plans to increase the boutiques revenue, in
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collaboration with a team of eight members.
One of my role was the training of the team in sales techniques for high-end clientele: resulting in a 1 -point increase in the UPT
(Units Per Transaction) metric and an average rise of 200 euros in the ATV (Average Transaction Value).
I organised One-to-One sessions with team members and developing their skills: evaluation based on performance criteria,
teamwork, and values; resulting in an average increase of 2 points (/20) in ratings, as well as a promotion to the position of Team
Leader and another to Senior Sales.

I ensured the implementation of high-end customer loyalty initiatives through CRM actions and an in-store call center: achieving an
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average conversion rate of 15% on reachouts, and generating €15, 000 in monthly revenue solely from spontaneous reachouts.
I prepared weekly reports and their presentation to the retail management team (in the form of a 10-minute Teams presentation) +
development of corresponding action plans.
I managed the sales team, ensuring its cohesion and adherence to processes aligned with the brand image.

I tailored support for clients based on their profiles, with the goal of elevating 3 clients to VIC (Very Important Client) status by the
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end of 2021 .
I monitored sales performance to ensure the smooth execution of the brands strategy and the achievement of its objectives.
I was in charge of the calculation of the profitability of different areas of the boutique through money mappings
I conducted employees training through a project involving the development of a physical learning tool

I supported and united a team of ten employees; training and guiding the team to ensure their well-being and retention.
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• I was supervising the daily floor operations while maintaining the continuity of excellent service, and driving the teams sales
performance with the goal of exceeding targets by 5 to 10%.
I conducted regular inventory checks with the goal of keeping unknown discrepancies below 3% for a stock of 15, 000 items.