Customer Service Supervisor
LSH Holding -Humaizi Groups
Total des années d'expérience :12 years, 0 Mois
• To manage day to day customer Service activities and tasks within the Gulf Region, in order to meet Al Rifai, Elite & Multitrend’s short and long term objectives of understanding and delivering customer needs. • Handling customers feedbacks and complaints; following up to ensure resolution and client satisfaction. • Interacts with the sales staff for suggestions/complaints and taking action to resolve or implement them. • Implement and manage rewarding system for the staff. • Manage the Mystery Shopping Program - For Kuwait, UAE, KSA and Qatar. • Hunt for the right quality of mystery shoppers and conduct interviews with each one. • Follow up with Mystery Shoppers on regular basis and discuss their evaluations. • Assist in the Report Mystery shopping findings in weekly, monthly and quarterly reports for Kuwait, UAE, KSA and Qatar. • Manage weekly/monthly prizes for the staff and supporting the rewards process (e.g. organizing ceremonies, trophies, gifts). • Manage the Rewards & Motivation programs. • Quarterly rewards based on the mystery shopping results for the four regions. • Assist in the Team building events.
LSH Holding-Marketing officer:
• Contribute in the implementation of marketing strategies
• Organize and attend marketing activities or events to raise brand awareness
• Plan advertising and promotional campaigns for products or services on a variety of media .
• Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
• Prepare content for the publication of marketing material and oversee distribution
• Conduct market research to identify opportunities for promotion and growth
• Collaborate with managers in preparing budgets and monitoring expenses
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
• Managing and implementing marketing activities for international brands :Al Rifai Franklin & Marshall, Destination Maternity, Lillywhites, Sports Direct, Sportsbox & Clas Ohlson across UAE, KSA & Kuwait
• Managing Marketing Budget
• Ensure al marketing elements of campaign are delivered to the correct standard and agreed timing (SMS, Sale, Online Campaigns)
• Handling Social Media Pages, answer customer queries and complaints within a certain SLA
• Prepare Promotion License for all brands
• Create PO for all marketing jobs
• Track competitors and keep up to date of market changes and strategies of other competitors
• plan a program that helps each student achieve learning objectives and curriculum goals
• prepare lesson materials and resources
• select and use instructional methods and materials appropriate to the students and learning activities
• utilize games, music, books, art, technology and other resources to teach basic skills and foster student development
• adapt standard teaching methods to meet different student needs and interests
• create a positive and appropriate classroom environment that is conducive to learning
• Develop and implement a suitable classroom management system.
• instruct children on personal hygiene practices and self-care
• encourage cooperative social behaviour through games and activities
• observe, evaluate and record children's social and academic progress
• provide constructive feedback to parents, guardians and administration
• prepare and distribute written reports
• ensure equipment and facilities are clean and safe
• uphold the school code of conduct and all school policies, rules and procedures in a supportive and positive manner
Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner
• Create and maintain active files
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly
• Plan meetings and conference calls and arrange and manage meetings
• Initiate purchase requisitions
• Maintain files and folders
• Maintain weekly schedules for employees
• Handle and screen telephone calls, routine mail and reallocate as required
• Process client orders, invoices and payments
• Create and maintain database records
Graduation Project: MIMO (Multiple Input Multiple Output antenna for 4G communication systems. Graduation Project Grade: A-