AMAL ABU-AMRIEH, Customer Service Representative

AMAL ABU-AMRIEH

Customer Service Representative

Jordan Commercial Bank

Location
Jordan
Education
Bachelor's degree, اللغة الانجليزية
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

Customer Service Representative at Jordan Commercial Bank
  • Jordan - Amman
  • My current job since January 2020

delivering exceptional service to our valued customers. With a strong background in
customer service and a proven track record of excellence, I was responsible for ensuring
that our clients receive timely assistance, guidance, and support in their banking needs. my
communication skills, attention to detail, and problem-solving abilities will contribute to our
bank's reputation for outstanding customer care.

Bank Teller And Client Service Executive at Jordan Commercial Bank
  • Jordan - Amman
  • My current job since January 2021

Bank Teller and Client Service Executive

As a Bank Teller and Client Service Executive, you play a pivotal role in ensuring the smooth operation of a financial institution, maintaining customer satisfaction, and facilitating essential financial transactions. Your primary responsibilities encompass a combination of traditional bank teller duties and a strong emphasis on providing top-notch customer service.

Customer Service Representative at Jordan Commercial Bank
  • Jordan
  • January 2020 to October 2023
Credit Documentation at Jordan Commercial Bank
  • Jordan - Amman
  • January 2018 to January 2019

as credited documentation position, I played crucial role in ensuring the accuracy,
completeness, and compliance of credit documentation for various financial transactions.
my meticulous attention to detail and knowledge of banking regulations helped facilitate
smooth credit processes, mitigate risks, and contribute to the bank's overall success in
lending operations.
Prepare, review, and verify all necessary credit documentation, including loan agreements,
promissory notes, security agreements, and other legal documents, ensuring they
accurately reflect the terms and conditions of the credit facility

support & secritary / IT department at Jordan Commercial Bank
  • Jordan - Amman
  • February 2013 to January 2018

I worked in Jordan Commercial Bank
as secretary, for about 5 years

Education

Bachelor's degree, اللغة الانجليزية
  • at Al Zaytoonah University
  • January 2010

A Bachelor's degree in English is a versatile and intellectually enriching program that delves into the diverse facets of the English language. Students explore various genres of literature, from classic to contemporary, and develop strong analytical and critical thinking skills. They also study the mechanics of language, including grammar, syntax, and semantics, allowing for a deep understanding of effective communication.

Specialties & Skills

Loan Documentation
Retail Banking
Customer Service Skills
Customer Service
Team Management
Microsoft office
Communication skills
Time management
Responsibility
Customer Service Excellence

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Business etiquette training (Training)
Training Institute:
amman
Date Attended:
January 2012
Handling difficult customers training workshop (Training)
Training Institute:
amman
Date Attended:
January 2012
Time management and work stress skills (Training)
Training Institute:
jordan Commercial Bank
Date Attended:
January 2018
Basic effective business writing skills (Training)
Training Institute:
jordan Commercial Bank
Date Attended:
January 2018
Cyber security workshop (Training)
Training Institute:
jordan Commercial Bank
Date Attended:
January 2018
Time management and pressure control skills improvement (Training)
Training Institute:
amman
Date Attended:
January 2020
Self development course (Training)
Training Institute:
amman
Date Attended:
January 2023
Cyber security course (Training)
Training Institute:
amman
Date Attended:
January 2022

Hobbies

  • Reading
  • Swimming