Product Owner/Business Analyst (Digital Transformation)
Intertec Systems
Total years of experience :8 years, 0 Months
• Generated and maintained requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Facilitated requirements elaboration sessions with end users and stakeholders.
• Translated business needs into effective and detailed user stories, requirements, and acceptance criteria.
• Prepared and maintained traceability matrix Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Owned and prioritized product backlog.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Conducted frequent demos of completed work in order to solicit feedback from stakeholders.
• Supported business and operations participation & cooperation during system deployment project and provided support post implementation for users.
• Reviewed and updated project processes to adhere to corporate and Customer requirements.
• Facilitated meetings with clients and the internal team.
• Worked in a team-focused environment to perform known fixes for technical issues, as well as develop solutions for less frequent issues when applicable.
• Performed quality assurance, system integration, and user acceptance testing (UAT
• Supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.
• Providing troubleshooting steps and technical solutions when needed.
• Managing call flow and responding to technical support needs of customers.
• Consistently reviewing technical documentation and procedures.
• Identifying and solving technical issues with a variety of diagnostic tools.
• Defining, documenting, and logging best technical practices.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Keep records of customer interactions
• Gathered and validated information and requirements from different clients.
• Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
• Oversaw technical issues and troubleshooting requests to resolve user problems.
• Coded websites using HTML, CSS, JavaScript and jQuery languages.
• Wrote easy-to-understand user interface text, online help and developer guides.
• Identified the client's needs, and analyzes in detail the problem.
• Managed the requirements and changes in them.
• Explained the technical aspects to the customers in simple language and justified the solutions.
• Writing well designed, testable, efficient code by using best software development practices.
• Creating website layout/user interfaces by using standard HTML/CSS practices.
• Integrating data from various back-end services and databases.