Amel Hessien, CLINIC MANAGER

Amel Hessien

CLINIC MANAGER

PhysioCan

Location
Canada - Ontario
Education
Doctorate, DOCTOR OF PHILOSOPHY (PH.D.) IN PHYSICAL THERAPY
Experience
15 years, 0 Months

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Work Experience

Total years of experience :15 years, 0 Months

CLINIC MANAGER at PhysioCan
  • Canada - Ontario
  • My current job since February 2022

ON, February2022-Present
• Managed daily operations including staffing schedules, inv entory control, equipment maintenance, safety protocols.
• Provided leadership during times of change or crisis situati ons in order to maintain operational efficiency.
• Resolved conflicts among staff members while maintaining professional standards of conduct.
• Conducted performance reviews of staff members in order to identify areas needing improvement or additional training.
• Reviewed employee feedback regarding their experience working at the clinic.
• Analyzed data from patient surveys to identify areas for improvement in service delivery.

HEAD OF THE DEPARTMENT at Dr samir abbas Hospital
  • Saudi Arabia - Jeddah
  • November 2017 to November 2018

• Ensured compliance with legal requirements pertaining to health and safety regulations in the workplace.
• Managed day-to-day operations of the department, including budgeting, staffing, scheduling and resource allocation.
• Analyzed data and generated insights into areas needing improvement or further development.
• Directed recruitment efforts for new personnel; conducted interviews and provided hiring recommendations.
• Organized workshops, seminars and team building activities for the staff members of the department.
• Drafted reports on key performance indicators for senior management review.

HEAD OF THE DEPARTMENT at Saudi German Hospital
  • Saudi Arabia - Jeddah
  • November 2012 to October 2017

• Organized and facilitated corporate health seminars, workshops, and events.
• Designed marketing campaigns using various media outlets to raise awareness about wellness and physiotherapy programs.
• Prepared and implemented budgets and strategic, operational, purchasing, and maintenance plans.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Ensured that safety protocols were followed at all times by all staff members.

SENIOR PHYSIOTHERAPIST at Saudi German Hospital
  • Saudi Arabia - Jeddah
  • November 2008 to October 2012
PHYSIOTHERAPIST at Saudi German Hospital
  • Saudi Arabia - Jeddah
  • November 2005 to October 2008

Education

Doctorate, DOCTOR OF PHILOSOPHY (PH.D.) IN PHYSICAL THERAPY
  • at Cairo University
  • June 2018
Master's degree, physical therapy
  • at Cairo University
  • May 2015
Bachelor's degree, physical therapy
  • at Cairo university
  • September 2003

Specialties & Skills

Diabetes
Improving
Physical
Physical Therapy
Hospitals
BUDGETING
EQUIPMENT MAINTENANCE
INDICATORS
KEY PERFORMANCE INDICATORS (KPIS)
LEADERSHIP
MANAGEMENT
OPERATIONS
PURCHASING
SCHEDULING
SURVEYS
physiotherapy

Languages

English
Expert

Training and Certifications

Diploma of Hospital Management. Ain Shams University. (Certificate)
Date Attended:
May 2014
Senior Care. Saskatchewan Polytechnique. (Certificate)
Date Attended:
September 2021
Customer Service Certificate. Best customer service (Certificate)
Date Attended:
April 2021
Managing Quality and Patient Safety in Healthcare. The Michener Institute (Certificate)
Date Attended:
March 2023
Physiotherapy Practice in the Canadian Healthcare System. University of Alberta (Certificate)
Date Attended:
January 2022
Healthcare Leadership. University of Toronto (Certificate)
Date Attended:
September 2023