Amal El banna, Personal banker representative

Amal El banna

Personal banker representative

Abu dhabi islamic bank

Location
Egypt - Alexandria
Education
Master's degree, Finance &Investmen
Experience
15 years, 8 Months

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Work Experience

Total years of experience :15 years, 8 Months

Personal banker representative at Abu dhabi islamic bank
  • Egypt - Alexandria
  • My current job since May 2010

•Attracting new customers through intensive product knowledge and understanding of the bank processes and investing techniques
•Retain existing customers to monitor customer satisfaction through offering extra ordinary customer care
•participate in generating proposals.
•manage qualified sales opportunities.
•manage and check out the report on weekly activity, sales prospects and revenue forecast.
•Preparing and monitoring all the branch reports on daily basis and branch portfolio on monthly basis
•manage and maintain contact database.
•contribute to the creation of new products, services and sales strategies
•Paritially assisting operation team in the following:
-Preparingand managing the external transfers, stamp(4) forms, GL’s review, Anti money laundering reports

Sinior financial advisor at CIL
  • Egypt
  • April 2005 to November 2006

Working in bank assurance feild as sales representative for providing sales and after sale services of the company products at CIB different branches (Manshia, Sultan Hussein, Loran, Acacia, Dekhaila and part time in Aswan branches ).

Education

Master's degree, Finance &Investmen
  • at Arab academy for science & technology
  • October 2013
Bachelor's degree, Accounting
  • at Faculty of commerce, english dep.
  • May 2004

Specialties & Skills

Customer Interaction Management
Customer Satisfaction
Negotiation
Team Building
MS office
Communication and negotiation skills

Languages

English
Expert
Arabic
Expert
French
Beginner

Training and Certifications

•Steps to significant services (Training)
Training Institute:
Sales Expert House
Date Attended:
November 2012
Effective communication (Training)
Training Institute:
Abu Dhabi islamic bank
Date Attended:
October 2012
Consumer selling techniques (Training)
Training Institute:
Sales Expert House
Date Attended:
October 2012
Training of trainers ( TOT) (Training)
Training Institute:
Uotopia training institute
Date Attended:
September 2012