custom clearance Executive
DP World
Total years of experience :6 years, 10 Months
• Supervised the day-to-day effective delivery of the brokerage services.
• Produced SOP (Standard operation procedures) for local customers shipments, ACI (Advance cargo information) SOP internally.
• Maintained relationships with customers and shipping lines by participated in meetings and demonstrating trustworthy.
• Increased the stand-alone customs clearance files from 3 files in 2019 to 177 files in 3 years by setting accurate invoices and customer satisfaction.
• Monitored work assignments between 4 employees in 2 branches distributed in 3 ports.
• Explicated customs regulations and government requirements for customers and provide team guidance.
• Impacted P&L Customs Brokerage GRATE with 92% Yield increasing by controlled, reviewed cost, and offered reasonable profit.
• Reduced penalties absorbed by the company to 0% in 2021-2022, through setting a stable service and follow-up.
• Ensured the shipments compliant with federal and foreign regulations governing receipts, and documentation of imported/exported products shipped through all facilities.
• Ambassador trainer for CagoWise system in Egypt office and Kpis process.
• Ensured the workflow process compliant with company compliance regulation.
• Supplied solutions and helped to build a strong relationship with customers.
• Developed handling and follow-up to match the government regulation update.
• Arranged import and breakage pricing requests.
• Reduced customer complaints with supplied reports and follow-up for each shipment.
• Managed, organized import shipments DDP/DDU.
• Prepared endorsement letters and supplied solutions for consolidation shipments challenges.
• Followed-up with customers for creating ACI issues, supply solutions and amending data.
• Achieved KPI’s and simplified the steps for teams to follow.
• Maintained communication with Shipping lines operations.
• Reviewed documents in end of shipments to avoid disputes and claims on invoices.
• Participated in Pfizer vaccines shipments with Ministry of health department and supervised truckers loading.
Graduation project – Nanotechnology technic on onion leaves and the effectiveness on bacterial as anti-biotic. - 6 months as a training in ER blood analysis department – Mansoura Emergency Hospital. - 3 months as a training in Operation department - Chemical and fertilizer factory in Talkha. - RNA PCR. – Associated with Mansoura University.