Country Manager - Relocation & Immigration
Writer Relocations
مجموع سنوات الخبرة :31 years, 11 أشهر
Writer Relocations is a division of P.N.Writer & Co., Pvt. Ltd., is among the world's most admired Move Management Enterprises providing Corporate Relocations. The other Strategic Business Units within the Writer Group provides solutions related to Information Management, Cash Management and Hospitality for Global Corporations.
Reporting to: VP - Relocation & Immigration
Responsibilities:
•Responsible for the preparation and delivery of Annual Operating Plan (AOP) target with the requisite GP margins.
• Manage 'RMC' relationships for example Brookfield, Aires, Weichert, Paragon, etc., •
•Responsible for RFP/ RFI submission for both local and International client.
• Manage service agreements and interface with the in-house legal team
•Engage with client HR to design and implement ‘Relocation Service modules/package’ per Global Mobility Policy.
•Provide support with Global Mobility Policy per the relocatee profile - Local hire, Intra-India transfer, International ( Rotational, Commuter, Short Term /Long term, Permanent One way move, Foreign Local Hires, etc., ) assignee.
•Vendor Management
•Plan & manage Motivational programs for the ‘Client Service’ team.
•Manage ‘Training’ programs related to customer delight, cultural training & stress management.
•Lead a team of 40 for program delivery and growth of business in India.
•Participate in Relocation Management Company (RMC) and Client HR ‘site’ visits across India
•Responsible for Local Business Development in India.
•Monitor customer satisfaction scores (GET 5, feedback).
•Develop relationships with HR personnel / key decision makers in the client companies.
•Plan training calendar for direct reportees.
Achievements:
•Efficiently managed in excess of 2600 initiations across India in the last FY.
•Retained existing clients and grew new “Immigration” business portfolio (Home Grown).
•Developed Intra-India relocation packages for clients in the IT, Garment & Infrastructure verticals.
•Built IT platforms to support Client services team for services related to housing and settling-in services.
•Signed ‘Relocation Services’ contracts ((Home Grown) with clients across Banking & Financial Services, Infrastructure, Power, Retail, FMCG, and IT industry.
•Achieved the set AOP as Regional Manager, South India (based at Bangalore) in FY 2010-2011.
•Elevated as 'National Manager, Client Relations’ in April 2011 and moved to Mumbai.
•Achieved the set AOP as National Manager, Client Relations in FY 2011-2012
•Promoted as Country Manager - Relocation & Immigration in June 2012
•Achieved the set AOP as Country Manager - Relocation & Immigration for FY 2012-2013
•Participated in the 1st GMS training module held by the Worldwide ERC in Bangalore in November 2013.
•Completed Global Mobility Specialist (GMS ®) certification course in December 2013 from Worldwide ERC.
Crown Worldwide is one of the leading Global Relocation Company with presence in 180 locations in 52 countries.
Reported to: Managing Director, South Asia
Responsibilities:
• Responsible for managing of relocation & record management operations for Chennai & Bangalore.
• Involved in business development and people management in Chennai & Bangalore branches.
• Build referral business through highly satisfied clients and networking among expatriates & assignees
• Maintain corporate relationship with existing client base and nurture new business relationships.
• Annual budget achievement, preparation of MIS reports, consistently worked towards improving the operational efficiency. Involved in administrative and team management
• Responsible for warehouse management for better space utilization yielding to higher storage revenue and develop realtor network for effective cost-conscious housing solutions
• Work with expatriate social service organization to build a brand in the community
• Managed FFE Import operations - Furniture, Fixtures and Equipments for Four Seasons Hotel, Mumbai.
Achievements:
• Stood Third Place in the Quality Assurance Championship in Asia, managed operations of moving, Global Mobility Services, records management services with a strength of 10 executives.
• Successfully managed the office relocations with zero damage transitions with record margins
• Met “set” targets on gross profit margins on moving services and “GMS” services based on outsourcing models.
Dart Express Group was established in 1970 as a professional Global Freight Forwarder. The company is headquartered in Hong Kong with 38 branch offices in 24 countries strategically sited in major gateway cities of the Far East S.E. Asia, Indian subcontinent, North America, Africa and Australia.
Reported to: Managing Director
Responsibilities:
• Managed the sales and marketing initiatives, business development and corporate relationship management. Annual budget achievements.
• Responsible for developing the corporate imports, increase profit margins and increase market share in local business
• Involved in administrative and team management. Responsible for streamlining in bound air & sea freight business. Key accounts management. Responsible for Air Freight operations deliverables and profit centre management of each branch with air freight division. Build new local business and negotiation of rate for better yields
Achievements:
• Successfully built new local business in South India to the tune of 20 lakh per annum.
• Built a strong base of clients for corporate imports in Chennai, most prominent of them were EID Parry, Tata Elxsi and GE.
• The average import shipments improved to 8 from 2 in six months’ time.
• Successfully brought down the rates by 10% from overseas agents due to the traffic developed for imports into India.
TransGlobal Freight Management Limited is one of the UK’s leading independent international freight forwarding companies. The Company currently employs over 200 personnel in 14 locations, and handles over 110, 000 shipments per annum
Reported to: General Manager - India
Responsibilities:
• Responsible for growing the inbound air and sea shipment business.
• Developed corporate imports, increased profit margins, market share on local business -import business with focus on Government projects and Bulk shipments on chartered vessels.
• Responsible for managing the import department operations, business development, customer service, customs clearance, overseas agents, rate negotiation and import LCL consolidation.
• Involved in negotiation of rates for better yields and build import business both by air & sea.
• Responsible for key account management, new business development and client relationship management
Achievements:
• Successfully built new local business in Chennai for import consolidation with large export houses i.e., Leela Scottish Lace.
• Concluded successfully a bulk shipment for GAE Energy by finalizing a contract for 2000 cbm shipment.
• Signed and managed air/sea import shipments for EID Parry in Chennai.
AIR LINK is one of the pioneers in the Air Freight Forwarding business. The ISO accredited International Freight forwarding company started in New York, USA and currently is a part of the SDV Group based in Paris.
Reported to: Regional Manager - South
Responsibilities:
• Responsible for operational deliverables and managing the import department.
• Developed corporate imports, increased profit margins, market share on local business -export & import business.
• Responsible for managing the import department operations, business development, customer service, customs clearance, overseas agents, rate negotiation and import LCL consolidation.
• Involved in negotiation of rates for better yields and build export business both by air & sea.
• Responsible for key account management, new business development and client relationship management
Achievements:
• Successfully build new local business in Coimbatore and Tirupur for import consolidation.
• Created a record in handling 1000 LCL inbound shipments for Chennai branch.
• Signed and managed air import shipments for SIFY when they launched the broadband services across the country in the year 2001.
Rubecon Communications is one of the prominent "Creative Shops" in Chennai. The company’s combined and wide-ranging skills mean that one can benefit from product development, marketing and promotion and onsite event management
Reported to: Managing Director
Responsibilities:
• Responsible for key accounts management, communication strategy, brand management and media planning.
• Key Accounts/Brands Handled - Citibank, Taj Group of Hotels, Ambattur Clothing Company (ColorPlus) and Bank of America.
Graduation in Visual Communication from Loyola College, Madras University in the year 1992. Specialization in Communication strategy, Graphic Design and Marketing