AMAL ESPERANZA يحيى

Personal Assistant of President, Vice President and BP Finance for Qatar, Kuwait Bahrain.
Co-ordinate the President’s schedule, appointments, reservations, travel arrangements and logistics as well.
Organize meetings involving multiple senior executives. Greet clients and visitors to the executive office.
Executive assistant Qatar office - visa issues. Schedule meetings - daily correspondence.
Plan, organize and co-ordinate functions, events and conferences for the company.
Assist with the preparation of business presentations including text, overheads and electronic presentations. Prepare and/or edit internal and external letters, faxes, memos and mass emails in coordination with Global Schneider Electric Company. I involve and oversee the work of clerical and other administrative employees, as well as making sure that everything is in place for the office to function smoothly.
Tasks may range from keeping up with office supply inventory to negotiating leases and purchasing agreements to approving requests for clerical employees.

Responsible for Sales Support, general office Administration. I created a new Sales Process and worked on a process which explained personnel roles for when the company gains new customers. Responsible for producing quotations, chasing orders, purchasing & stock control. Collect data on all sales visits and input them onto the company system. Collect all monthly sales figures and present them in a readable and statistical format.

Data Services Manager / Administrative assistant
Prepare meetings and correspondences, documents invoices, including materials for payment of trainers.
Maintain in-office calendar and training calendar, keeping track of the schedules / appointments. Format monthly newsletter and membership directory. Create and reconfigure client databases. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Receptionist / Information Specialist
Answered phone, greeted and assisted visitors and handled general administrative duties, such as filing, faxing, copying and mailing. Organized mailing of monthly newsletter. Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.

* Spanish Teacher. (Part Time)
Teach levels 100 - 101 - 102 - 103 - 104 (Adults)
* Private lessons.

* Spanish Teacher.
Teach levels 100 - 101 - 102 (Adults)
* Private lessons.

Public Relation Manager
Responsible for all sales activities in a company that do business with sanitary products and hardware products. Also developed and established the whole sales department in coordination with the general manager. Prepare for meetings and correspond with the member representatives on upcoming meetings. Prepare correspondences, document invoices, including materials for payment of trainers. Maintain in-office calendar and training calendar, keeping track of the schedules / appointments. Format monthly newsletter and membership directory. Create and reconfigure client databases.

Customer Service and Cashier
Devise and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
Counsel high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory.