Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Abdifatah Abdirahman, Customer Service Representative

Abdifatah Abdirahman

Customer Service Representative·TELESOM

Saudi Arabia

Bachelor's degree, Business Admiinstration

Work experience

Total years of experience: 12 years, 3 months

Customer Service Representative

April 2020 - March 2026

TELESOM

Hargeysa, Somalia

April 2020 - March 2026

• Delivered exceptional customer service by managing inbound and outbound calls with professionalism and empathy.
• Effectively resolved customer complaints, ensuring quick and satisfactory solutions to enhance customer satisfaction.
• Utilized advanced system tools to maintain accurate and up-to-date customer records, contributing to streamlined operations.
• Consistently achieved and surpassed daily and monthly performance targets, demonstrating a strong commitment to excellence in customer care.
• Collaborated with team members to improve service processes, fostering a positive and efficient work environment.
• Developed strong relationships with customers, enhancing loyalty and retention through personalized service.
Company industry:
Telecommunications

Customer Service Representative / Call Center Agent

January 2020 - January 2026

Telesom Company

Hargeysa, Somalia

January 2020 - January 2026

• Maintained customer records using system tools
Company industry:
Telecommunications

FRONT DESK / RECEPTIONIST

January 2014 - January 2020

Mansoor Hotel

Hargeysa, Somalia

January 2014 - January 2020

• Maintained records and handled administrative tasks
Company industry:
Catering, Food Service, & Restaurant

Education

Hargeisa Uiversity

September 2014

September 2014

Bachelor's degree, Business Admiinstration

Somalia

Customer-focused and reliable Call Center Agent with strong communication skills and the ability to handle high-volume calls efficiently. Experienced in resolving customer issues, providing accurate information, and maintaining a positive customer experience. Seeking to contribute to a dynamic organization in Saudi Arabia.

Hargeisa University

January 2014

January 2014

Bachelor's degree, Management

Somalia

Skills

Problem Solving
Intermediate
Problem Solving
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Intermediate

Arabic

Intermediate

Hobbies and interests

 Writing  Sketching  Photography

Successfully handled 85+ customer interactions daily while maintaining high service quality Reduced customer complaints by 30% through effective problem-solving and communication Maintained 80%+ call quality score based on internal evaluations