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Amanda aa, Customer Service

Amanda aa

Customer Service·BangMUR

Indonesia

Bachelor's degree, Nursing

Work experience

Total years of experience: 3 years, 7 months

Customer Service

November 2025 - December 2025

BangMUR

Samarinda, Indonesia

November 2025 - December 2025

• Assisted 50+ customers daily with inquiries, complaints, and service requests
• Handled administrative tasks accurately while maintaining customer satisfaction
• Demonstrated professionalism, grooming standards, and effective communication

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer-Facing Internship

January 2022 - January 2025

Multiple Hospitals & Community Health Center.

Samarinda, Indonesia

January 2022 - January 2025

• Provided professional service to patients and families in high-pressure environments
• Handled inquiries, complaints, and service needs with empathy and clear communication
• Maintained strict compliance with safety procedures and standard operating protocols
• Worked collaboratively with multidisciplinary teams in fast-paced settings
• Demonstrated adaptability, multitasking, and strong service orientation

Company industry:
Other Healthcare Services

Head of Group

November 2024 - December 2024

Samarinda Community Health

Samarinda, Indonesia

November 2024 - December 2024

• Lead a team in planning, executing, and evaluating programs for community needs.

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Active Member

September 2021 - August 2022

KSR (Corps Sukarela) Health Polytechnic of the Ministry of Health,

Samarinda, Indonesia

September 2021 - August 2022

Participated in social activities and volunteer programs.

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Education

Health Polytechnic of the Ministry of Health

August 2025

August 2025

Bachelor's degree, Nursing

Indonesia

Pharmacy Vocational High School

July 2021

July 2021

High school or equivalent, Nursing

Indonesia

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

ANIMAL CARE

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

EMPATHY

Intermediate

JOURNALISM

Intermediate

MANAGEMENT

Intermediate

NURSING

Intermediate

OFFICE ADMINISTRATION

Intermediate

PROFESSIONALISM

Intermediate

Languages

English

Beginner

Indonesian

Native Speaker

Training and Certifications

Certifications
Basic Customer Service, Basic Digital Marketing

Training
Basic Trauma Cardiac Life Support
Dec 2024

Hobbies and interests

Listen to music, Watching movies