Training ETQA Officer
LionsDen Africa Business Solutions
Total years of experience :18 years, 6 Months
• Enhanced organizational efficiency through the implementation, monitoring, and reviewing of Quality Management Systems. Liaised with contracted Quality Assurance and Accreditation Specialist (SETA Accreditation Services) on all ETQA and Skills Development Initiatives ensuring compliance with industry standards.
• Elevated organization effectiveness through implementation and delivery of effective administrative practices, including maintaining and developing procedures, records, and systems. Consistently scheduling and delivering well-coordinated training events and all associated administrative tasks (venues, catering, certification, facilitator, assessor, moderator interactions, student records, etc.). Repeatedly satisfying both the customer and organization’s needs.
• Demonstrated exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities ensuring optimal delivery of all training programs.
• Improved teamwork and productivity through the facilitation of time management and emotional intelligence training programs, ensuring compliance with ETQA standards and requirements.
• Strengthened employee wellness and engagement through organizing employee engagement initiatives including team building events.
• Conducted assessment of credit-bearing and non-credit-bearing training programs.
• Handled administration tasks associated with Skills Development Practitioner duties.
• Collaborated in the development of processes and policies for a Quality Management System.
• Produced Podcasts, executed content management, editing and formatting of training material for clarity and effectiveness.
• Carried out performance tracking of the administrative department, including interviewing, hiring, training, and evaluating employees, and implementing corrective actions when necessary.
• Developed, reviewed, and improved administrative systems, policies, and procedures while mentoring and developing employees through the Empowering Leadership Programme.
• Equipped employees with the necessary skills and knowledge to effectively perform their job functions through induction, product and systems training.
• Provided training on project follow-up using Skynamo and product presentations to new sales team members.
• Ensured sales team met their responsibilities, including appointment attendance and project follow-ups, while also quoting on Tenders and managing orders from the UK
• Supervised day-to-day operations of the administrative department, including
hiring, training, and evaluating employees, and implementing corrective actions
when necessary.
• Developed, reviewed, and improved administrative systems, policies, and
procedures while mentoring and developing employees through the Empowering
Leadership Program.
• Provided training on project follow-up using Skynamo and product presentations
to new sales team members.
• Ensured sales team met their responsibilities, including appointment attendance
and project follow-ups, while also quoting on Tenders and managing orders from
the UK.
• Tracked orders to delivery points and maintained stock levels of marketing
material.
Graduated with Distinction