Facilities Manager
CBRE Global Workplace Solutions (GWS)
مجموع سنوات الخبرة :7 years, 0 أشهر
Further to my existing responsibilities as a facilities coordinator, I also manage additional tasks:
• Team Leader and Management: o Delegating responsibilities to team members for all front desk and mail room management o Insuring training for team members to main on-site introduction and inductions, QHSE & security measures
• Procurement: handling lease & vendors negotiations nationwide and insuring the best market price.
• Project Coordination: o Plan, analyze and kick-off QHSE projects, overseeing work and timeline management. o Managing Budgets, vendor contracting and subcontracting
• Quality, Health, Safety, and Environment (QHSE): o Serves as the Point of Contact for ISO audits, passing ISO 14001 and ISO 45001. o Maintaining equipment per preventive maintenance programs. o Maintaining Health & Safety training for my team o induction of QHSE awareness to clients with monthly activity
• Building Systems Inspection and Maintenance: o Inspect fire alarms, HVAC, plumbing, and other systems. o Performing troubleshooting, repairs, and preventive maintenance.
• Emergency Response: Serves as the main point of contact for first aid response.
• Financial Management: o Builds budgets for the department o Focuses on cost savings initiatives by identifying sustainable solutions.
Professional Facility Coordinator adept at client relations, maintenance oversight and finance management. Skilled in emergency response, vendor coordination, and on-site facility management, including:
• Client Relations and Meetings: o Develop and maintain positive client relationships. o Attending client meetings & maintaining meeting minutes for company-client meetings.
• Maintenance Coordination and Oversight: o Managing repair and maintenance assignments by technicians, vendors, and contractors. o Reviewing work orders to ensure completion. o Coordinating moves, adds, and changes.
• Master Shopper: Procuring supplies, equipment, and materials for both the client and the company.
• Procurement and Vendor Management: o Obtain and review price quotes for parts, services, and labor. o Conduct facility inductions & training to vendors. o Ensure accurate invoice processing and cost center coding. o Acting as a liaison between the client and landlords, including government landlords.
• Administrative and Training Tasks: o Utilizing technology for work orders, email, and training. o Providing process and procedure training. o Conducting financial/business analysis and preparing reports.
• Quality, Health, Safety, and Environment (QHSE):
o Adhering to codes, regulations, and safety directives. o Ensuring an energy-efficient system operation.
• Emergency Response: o Responds swiftly to emergencies, seeking additional assistance as needed. o Overseeing evacuation planning and execution.
• Financial Management: o Managing the invoicing cycle for clients, including proforma invoices, POs, and invoice submissions. o Building budget tree for the FM department. o Focusing on cost savings initiatives by identifying sustainable solutions.
• On-Site Facility Management: o Managing storage areas efficiently. o Overseeing canteen supplies and ensures their availability. o Coordinating cleaning and maintenance of the facility, including PPE supplies. o Prepare meeting rooms for various events. o Overseeing stationary management and miscellaneous tasks.
• Front Desk and Mail Room Management: o Handling mail room responsibilities, including receiving shipments, sending shipments, and arranging airway bills o Ensuring efficient check-in for guests and verifying employee access using their cards.
• Handling and engaging with high profile customers, ensuring that all customer requests are in-line according to established procedures and protocols.
• Responded quickly and professionally to incoming calls, emails, and live chat messages from customers.
• Provided feedback on new initiatives designed to enhance the quality of service provided by the team.
• Used customer-focused, needs-based review process to educate customers about product or service options.
• Providing and updating daily sales report through dynamic sheet visuals
• Overseeing all company customer-oriented campaigns and events across the kingdom
• Complaint Resolution: Addressed visitors and tenants general complaints.
• Tenant & Client Management: Maintained data & facilitated permit issuance, daily report on tenant activates & no show.
• Warehouse and Inventory Management: Oversaw company assets and inventory.
• Event Organization: Coordinated store openings, national/international days, and holiday events.
• Lost and Found Services: Managed lost items, including electronic devices, personal IDs, and miscellaneous belongings; additionally, Collaborated with government agencies for lost items.
• Facility Readiness: Ensured readiness from utility services (bathroom, electricity) to shop appearance for customer opening; and enforcing company and EHS (Environment, Health, and Safety) standards.
• Social Media Management: Captured photos and videos for mall social media, with minimal editing and posting, including daily marketing coverage on Snapchat.
• Handling office customers inquiries & complaints
• Appointments & scheduling management for customers
• Executive Secretary for the manager for administrative and secretarial tasks, includes appointment scheduling for VIP, MoM process & distributing, flight & travel management, task distribution to employees, and Archiving.
4.47 GPA, 2nd Honorary
