Amani Osama

In my previous role as a customer service representative, my main responsibilities were handling customer inquiries, updating customer data, and using the system to manage and organize information accurately.

I was responsible for ensuring all data was entered correctly and quickly, while maintaining good communication with customers.

One of my achievements was improving my typing speed and accuracy over time, and I was able to handle a high number of requests efficiently while keeping data organized and error-free.

• Communicating with potential customers via phone & Explaining the features of the educational
courses and the Academys system and convincing customers to enroll.

During my training at QNB, I was responsible for assisting with basic administrative tasks, organizing documents, and observing customer service processes.

I also helped with data entry and learned how to handle customer information accurately and professionally.

One of the things I achieved was improving my attention to detail and understanding how to work in a professional banking environment, as well as gaining practical experience in handling data and following procedures.

During my training at QNB, I helped with organizing documents, basic data entry, and observing how customer service works.

I improved my attention to detail and learned how to handle data in a professional and accurate way.

During my online training with Banque Misr, I learned about basic banking operations and how financial data is handled and recorded.

I also gained knowledge about accuracy, data organization, and the importance of confidentiality when dealing with customer information.

This training helped me improve my attention to detail and understand how to work with data in a structured and professional way.