Nortel Application Engineer
Alpha Data
Total years of experience :18 years, 4 Months
• Installation and maintenance of Symposium 4.2 and callpilot in Canadian Hospital Dubai.
• Installation and maintenance of CC6 and CCMM in Barclays bank Karama; Dubai.
• Installation and maintenance of CC6, CCT and Callpilot in Barclays Health care city, Dubai.
• Installation and maintenance of CC6 in Barclays Bank Deira; Dubai.
• Maintenance of Symposium Express and Callpilot in Barclays EMAAR, Dubai.
• Maintenance of IVR MPS500 in Barclays HCC, Dubai.
• Installed and maintaining CC6 and Callpilot in American Hospital UAE.
• Installation and Maintenance of CC6, Outbound and Email integration in MBS Academic City; Dubai.
• Maintenance and support of CC6 in Multi Choice; Jebel Ali free zone; Dubai.
• Maintenance and support of CC6 in EMP; Dubai.
• Maintenance of MPS 500 in EMP; Dubai.
• Maintenance of Symposium Express in Le Meridian, Dubai.
• Maintenance of Symposium and callpilot in Royal Sun Alliance, Dubai.
• Installation of Contact Center 7 in Abu Dhabi Police head quarter, Abu Dhabi.
• Installation and maintenance of Avaya Aura Contact Center in Canadian Hospital, Dubai.
• Installation and maintenance of Avaya Aura Communication control toolkit in Canadian Hospital, Dubai.
• Installation and maintenance of Avaya Aura Contact Center in Royal Sun Alliance, Dubai.
• Installation and maintenance of Avaya Aura Contact Center in Barclays bank, Dubai.
• Installation and maintenance of Avaya Aura multimedia and CCT in Barclays bank, Dubai.
• System Level Maintenance of IVR (VPS and MPS 500 Solaris based) in SAUDI ARAMCO (Dhahran).
• System Level Maintenance of IVR (MPS1000 and SS7 Solaris based) in Eitehad Etisatal Moblily (Riyadh).
• System Level Maintenance of IVR (MPS 1000 Solaris based) in Saudi Telecom Company (STC-Riyadh).
• System Level Maintenance of IVR (MPS 500 Windows server 2003 based) King Fahad Medical City (KFMC-Riyadh).
• System Level Support and implementation of IVR (MPS 500 Solaris based) in Saudi American Bank (SAMBA-Riyadh).
• Installation and administration of Contact Center 6 in SAUDI ARAMCO (Dhahran).
• Installation and administration of Witness call recording in SAUDI ARAMCO (Dhahran).
• Installation and administration of Symposium in SAUDI ARAMCO (Dhahran and Rastanura).
• IDVR digital call recording installation and administration in National Commercial Bank and SAMBA Banking (Al-Khobar and Riyadh).
• Installation and administration of Nortel Contact Center 6 in RMZ (Al-Khobar).
• NCB IDVR call parrot upgrade, configuration and support (Dammam).
• Installation of IVR MPS500 in JADWA (Riyadh).