Senior Travel Consultant
Orient Travel
مجموع سنوات الخبرة :15 years, 7 أشهر
Handling reservation & ticketing independently for UAE MARKET on Sabre and respective
Online booking tool (Get there) queue.
Handling dedicative travel account (EMERSON) on call & e-mail.
Transparently allocating travel requests with-in the team and make sure that it must be
responded with-in the Service level agreement.
Customize the itineraries to meet the client’s requirement.
Regularly respond to the “queues” in the travel system to ensure all changes are updated with
the supplier if necessary and communicated to the client immediately.
Provide Quotations (Air, Hotel, Meet and assistance, insurance and Transfers) and
fare comparisons and book reservations for clients according to their requirements.
This will ensure the client that they have received the best deal available.
Up-selling add-on Services while catering travel request.
Make sure every booking must have preferred seats, meal request, frequent flyer and hotel
membership number.
Report on daily transactions to finance team and liaise with finance on any queries they
have. This ensures that any reconciliation on finance end can be completed as smoothly as
possible.
Supporting ETS (Emergency Travel Services) team on weekend
Handling queries of corporate customers (Siemens, ATKearney) on call & e-mails.
Booking & arranging International flights, Hotel accommodation, Self-Driven car & insurance.
Issuing tickets (Domestic and international) on net and guaranteed fare.
Re-schedule the itineraries and processing re-issuance (Voluntary and In-voluntary) after doing
quality check on Galileo.
Processing refund and solving complaints.
Providing ADM’s sessions to all client handling teams so that company loss could be reduced.
Interacting with procurement team for Airlines deals and giving training to all POS, so that we may
get full advantage of every deal.
Maintaining BSP stock of every Airlines and coordinating with them whenever is required
Handling queries of Travel Agents (B2B)
Making PNR’s and issuing on Galileo and Amadeus.
Handling Re-issuance and refund collection on Galileo & Amadeus.
Coordinating with clients on regular basis through emails for their Ticketing purpose.
Driving customer relations management initiatives to enhance value perception to ensure client’s
continued patronage.
Preparing and Sending various promotional flyer to clients for procuring business
Handling queries of B2B and B2C clients with regards to Air, Hotel, Holidays packages, Car, Insurance
etc.
Selling Holidays packages for most of the destinations (Singapore, Malaysia, Mauritius, Thailand,
Dubai, Goa, Port Blair etc.)
Selling fixed departures to achieve our target.
Doing sales calls on regular basis to get the maximum Business.
Handling Group Desk and making sure that client get cheapest option.
Handling LTC fares and issuing tickets.
Making reservation for Domestic and International routes and issuing Tickets on Galileo and
Amadeus.
Handling Re-issuance and refund collection on Galileo and Amadeus.
Coordinating with clients on regular basis through emails and calls for their Ticketing purpose.
Driving customer relations management initiatives to enhance value perception to ensure client’s
continued patronage.
Mapping customer satisfaction level, identifying weak areas and coordinating with respective
departments to strengthen service delivery to total client satisfaction.
Preparing and Sending various promotional flyer to clients for procuring business.
EEdduuccaattiioonnaall && PPrrooffeessssiioonnaall CCrreeddeennttiiaallss
Graduation Completed.
Delhi University