senior shopper engagement agent
alyasra group
Total years of experience :6 years, 4 Months
receive inbound & outbound calls english and arabic
handling at the same time ( emails, live chat, whatssapp, and answering social media accounts dm and comments)
shift in charge of the team
responsible for supervisor calls and the team kpi
and preparing the schedule of the team
answering the team inquiries
call center agent and receives inbound and outbound calls for vip customers and normal customers
for both english and arabic speakers
also handling live chat service + marketing calls
3 years diploma
no description
