Quality and Audit Analyst
State of Maryland
Total years of experience :4 years, 11 Months
Performs data entry into the system on applications received via mail, fax, or electronically
• Interpretation of data, analyzation of results using statistical techniques and provided ongoing
reports
• Developed and implemented databases, data collection systems, data analytics and other strategies
that optimized statistical efficiency and quality
• Acquired data from primary or secondary data sources and maintained databases/data systems
• Review, eligibility, and payment transactions to verify standards are met using established quality
assurance forms
• Performs research within other systems to process or audit a case, such as identifying a person’s
case status and any missing information associated with their case
• Make outbound calls to the customers as necessary based on business needs
• Document interactions and processing notes in document management and case management
applications
• Maintain a high degree of quality with each customer transaction as measured by quality review
audits.
• Develop high-quality functional SIT and UAT test strategies
• Coordination with performance Test Lead as applicable for project scope
• Drive functional execution and manage testing resource
• Lead the creation of the UAT test plan and approvals
• Follow-up established escalation process for customer inquiries requiring more investigation and/or
a higher level of support
• Use frequently asked questions (FAQs) and help look up and provide information to inquiries
• Utilize departmental knowledge repositories and training materials to process cases
• Maintain up-to-date knowledge of policies and procedures as applicable
• Adhere to published schedule according to attendance guidelines
Conduct case interviews and contact tracing of individuals who have been diagnosed COVID.
• Gathering disease information from diagnosed individuals and assesses disease symptomatology.
• Providing guidance to individuals on self-isolation, including review of required monitoring
procedures.
• Assessment of individual needs that may compromise successful self- isolation and referring
individuals in need of supportive services if needed.
• Information collection for all potentially exposed contacts od diagnosed individuals and contact
elicitation: track and record all required data in approved data collection system.
• As back up to Contact Tracers, provide remote support to contacts that have been exposed to
COVID, as needed.
• Identifying and elevating information to supervisor about complex cases and or settings that may
require enhanced attention (ex:congregate settings, healthcare workers, etc.)
• Hands on experience of Salesforce using Omni and Twilio, working knowledge of clusters and
outbreaks with Redcap and I-Needs.
• Highest call index and contact elicitation gathering rate.
Reviewed documentation and requirements for the different mobile applications of the company.
• Participated in developing test plan and test cases from Requirements for the Re-engineering of the
web-based application.
• Executed manual test cases and tracked defects using QC.
• Tested web links, buttons and different modules related to mobile web.
• Tested implementation of Mobile web on various smart phones like iPhone 3GS, 4GS and Android
4.4
• Wrote basic SQL queries for data validation.
• Performed Compatibility testing of the web application on different versions of Internet Explorer.
• Performed Functional, System and User Acceptance testing to verify several functionalities of
application.
• Conducted multiple cycles of Regression Testing and documented test result in QC.
• Participated in peer reviews for test cases and use cases.
• Developed test summary reports & test execution reports to show number of test cases executed,
passed, failed and the test cases left to execute.
• Worked with Scrum Team and daily stand up to discuss about all possible tasks and technical issues
with Business Analyst and Developer.
EDUCATION & TRAININGS: