أمبرين naz

Public Relation Officer في OCS

• باكستان
• يوليو 2005 إلى مايو 2014

OCS ( Pakistan) Public Relation Officer
Jul 2005 - Present
Responsibilities: • Working with multiple customers at the same time.
• Responding to all customer complaints or queries in a efficient manner.
• Visiting key clients to build relationships and identify their key needs.
• Conducting crime and loss investigations into missing stock and loads.
• Ensuring the efficient running of administration and office procedures.
• Securing and alarming premises and monitoring security procedures.
• Actively managing subcontractors to ensure that they perform in line with their contractual agreements.
• Supervising the completion of all checks and documentation required by law.
• Monitoring and tracking the flow of goods in to the warehouse.
• Controlling the order cycle.


SELECTED CONTRIBUTIONS
● Redesigned office administrative procedures to Modernize functions, eliminate redundancy and expedite workflow
● Restructured manual processes to fully computerized office
● Developed a new client survey to improve customer service
● Launched an employee-of-the month award program to increase motivation among staff


TECHNICAL
• Working knowledge of Outlook, Word, Excel and PowerPoint
• Video conferencing and PABX management
• Typing speed: 50 WPM