ambrish kumar

I am working as house manager travel Butler handling G550 Gulf Stream

Butler incharge

BURJ AL ARAB (3 Dec 2009 - TILL DATE): One of the world's most luxurious all-suite hotel.

JOB PROFILE: Guest Service Executive. FRONT OFFICE ADMINISTRATION
➢ Managing front office operations at opera5.5 latest version system including reception to ensure compliance to procedures and policies for the highest standard of service and Guest satisfaction
➢ Collaborating with Engineering and Housekeeping staff to ensure that guests get the best hotel experience in regards to suites status
➢ Training and supervising new front desk staff
➢ Chairing monthly reception meeting to review performance and discuss existing hurdles for improvement
➢ Training in Guest history sub department for reply guest feedback.
➢ Promoting new Packages and Promotions to the In house and non residential guest, up selling Suite and Loyalty Programmes.
➢ Handling guest request, incoming & outgoing calls and liaising with various departments to ensure prompt service.
➢ Handling guest leisure and travel activities & visitor
➢ Handling Arrival, Departures and Cashiering, Rate variance, pay master closing.
➢ Works on project that how to improve our guest preference, service improvement, satisfaction.
➢ Coordinate with travel agent or company for payment, bank transfer cash & city ledger.
➢ Liaising with suite Reservation and Sales for booking correspondence.
➢ Request for car hire/restaurant booking F/up Daily request.
➢ Arrangement of guest city tour as well as flight ticket/scenic tour by helicopter.
➢ Suite blocks for arrival and upselling the suite to in-house or walking guest.

INTERCONTINENTAL THE GRAND, GOA (5 Star Deluxe): September1st 2007-1 Sep 2008. Located at the palolim beach, which is the one of the best site in the state of Goa spreaded over 85 acres and having 255 rooms, 10 villas and 03 presidential suites. Having five Restaurants viz canacona the 24 hrs coffee shop, sea b q serving grill, cortas sea food restaurant, Veri Feni the sports bar, sirocco the Mediterranean restaurant and Conference Halls. It offers water sports, health club and golf course.It has its own helipad for the guests.

JOB PROFILE: Food & Beverage Associate ( Butler service)
➢ Working as acting Food & Beverage butler team member.
➢ All day-to-day operations of In Room Dinning (IRD)
➢ Managing, steward, trainee steward butler in IRD
➢ Taking care of guest calls, food pick up and tray setting
➢ Being a butler taking care of the in-house guests of villas and presidential suites.

ROYAL PALM IMPERIAL PALACE MUMBAI:
JOB PROFILE: Senior Butler.
➢ Pre opening team.
➢ Receiving guest.
➢ Making travel plans for the guest.
➢ Assisting in planning butler operations SOP's.
➢ Supervising and training junior staff member.
➢ Checking the H.A.C.C.P standards are up to mark.
➢ Controlling the temperature checklist for all the chillers.
➢ Organizing and maintaining proper standard in the pantries.
➢ Maintaining the inventory of all the stocks, ice cube machine, cutleries.

TRAININGS: ➢ INDUSTRIAL TRAINING: THE LEELA KEMPENSKI KOVLAM (KERALA) . ALL MAJOR DEPARTMENT (22 weeks)
➢ Team Building.
➢ Suite Reservations, Packages and Promotions.
➢ Personality Development, Selling Techniques.
➢ Well versed trained in Butler Services.
➢ HACCP and Food Safety.
➢ Attended trainings based on topics such as Fish philosophy, Praise Me Certified in training 'Creating Ultimate Excellence, Who moved my cheese.

customer service