Head Waiter - Service Associate Food and Beverage (Internship)
Midtown Shangri-La Hotel
Total years of experience :4 years, 11 Months
Assisted in providing exceptional service to guests, ensuring their satisfaction and enhancing their dining experience.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Collaborated with team members to ensure smooth operations and efficient service deliver.
• Developed strong communication and interpersonal skills while interacting with guests from diverse backgrounds.
• Contributed to the creaton and implementation of strategic plans aimed at improving overall guest satisfaction.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Completed full time with 40 hours and 5 days per week.
Senior Waiter
- Mentored junior waitstaff to
improve their skills and
maintain a high standard of
service, resulting in a more
cohesive team.
- Shared knowledge of menu
items and flavors, enabling
customers to make personal
decisions based on
taste and interest.
- Served as a liason between
kitchen staff and guests
regarding dietary restrictions
or special requests
ensuring a pleasant dining
experience for all.
- Monitored dining rooms for
seating availability as well as
service, safety, and well-being
of guests.
- Faciitated clear
communication between the
front-and back-of-house
teams, improving overall
restaurant efficiency.
- Maintained accurate
inventory levels for all front-of-
house supplies, reducing
waste and saving costs.
- Conducted regular pre-shift
meetings to review daily
specials, promotions, and any
relevant updates from
management.
- Completed full time with 40
hours work 5 days per week.
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