أمين إحسان

Rapidly promoted from Assistant Manager to Deputy Manager and then Manager due to consistent delivery of results and
leadership in Forex operations and digital transformation. Skilled in driving process automation, technology integration, and
team mentorship across large-scale Forex operations.
As Manager - Process Automation and Lead Forex Dealer, I drive digital transformation and process optimization across key
business operations while overseeing Forex treasury activities and dealer functions. My role focuses on identifying
automation opportunities, streamlining workflows, and implementing technology-driven solutions in close collaboration with
cross-functional teams to enhance efficiency, accuracy, and overall business performance.
• Defined and executed the product vision for Muthoot Fincorps end-to-end digital Forex platform, aligning business goals
with customer needs to drive growth in the multicategory financial services ecosystem.
• Led the lifecycle management of key digital products, from concept, design, and development to deployment- including the
in-house CRM, CMS, and a dedicated Forex sales support application integrating payment gateways and online partners.
• Owned and optimized customer propositions, designing intuitive user journeys and enhancing app-based customer
experiences through continuous feedback analysis and process automation.
• Collaborated cross-functionally with stakeholders across IT, Legal, Finance, and Marketing to deliver seamless integration of
APIs, BOTs, and vendor platforms - ensuring scalability and compliance.
• Monitored key performance metrics for user adoption, transaction volume, and system efficiency; used data-driven insights to
refine strategy and product roadmaps.
• Championed agile practices by managing sprint goals, prioritizing backlogs, and coordinating cross-departmental product
development teams.
• Led B2B/B2C onboarding initiatives, negotiated with banking partners, wallet integration, and managed product launches
that enhanced customer engagement and profitability.
• Formulated and executed growth strategies for the Forex vertical, analyzing market trends, pricing models, and customer
segments to drive revenue expansion.
• Oversaw real-time treasury operations, ensuring optimal rate decisions, trade execution accuracy, and compliance with
internal and regulatory policies.
As Head of Operations, I led the business and operational strategy for Concord Foods, driving efficiency and scalability through
process innovation and technology integration. My focus was on introducing new digital tools, optimizing workflows, and
enhancing customer experiences through data-backed decisions and cross-functional collaboration
• Led business and operational strategy, introducing technology-driven process improvements and automation systems that
enhanced efficiency, customer experience, and scalability.
• Spearheaded the development and implementation of an end-to-end digital platform for stock management, order
processing, and fulfillment using Petpooja POS, reducing manual intervention and turnaround time.
• Collaborated with online platforms including Swiggy, Zomato (pilot partner), and Uber Eats to expand digital reach,
streamline delivery operations, and boost overall business performance.

Led the complete Forex & Payments business including currency exchange, prepaid forex cards, outward remittance, domestic
money transfer, FX treasury functions, and digital platform development. Owned product strategy, revenue, operations,
compliance, partner ecosystem, tech integrations, and team leadership.
Key Achievements
• Built the entire Forex business from scratch, covering products, processes, systems, partners, and sales teams.
• Achieved 10X Forex business growth in 12 months through pricing, partnerships, automation, and sales execution.
• Launched the new Muthoot Forex App with fully automated, end-to-end customer journeys.
• Secured new currency import/export & bulk procurement partnerships, boosting liquidity and margins.
• Scaled the prepaid travel card business by onboarding Thomas Cook and strengthening distribution & tracking.
• Built a robust logistics and stock management framework for card issuance, tracking, replenishment, and reconciliation.
• Established a dealer-based revenue model via CASH, TOM & SPOT instruments for FX settlements.
• Integrated remittance and DMT services into the mobile app, adding ₹4M+ monthly digital revenue.
• Reduced TAT from 30-40 mins to

As Head of Operations, I led the business and operational strategy for Concord Foods, driving efficiency and scalability through
process innovation and technology integration. My focus was on introducing new digital tools, optimizing workflows, and
enhancing customer experiences through data-backed decisions and cross-functional collaboration
• Led business and operational strategy, introducing technology-driven process improvements and automation systems that
enhanced efficiency, customer experience, and scalability.
• Spearheaded the development and implementation of an end-to-end digital platform for stock management, order
processing, and fulfillment using Petpooja POS, reducing manual intervention and turnaround time.
• Collaborated with online platforms including Swiggy, Zomato (pilot partner), and Uber Eats to expand digital reach,
streamline delivery operations, and boost overall business performance.

Led end-to-end business operations, financial management, and digital transformation across retail and distribution. Oversaw
P&L performance, accounting, technology implementation, and strategic partnerships - ensuring scalable growth and
operational excellence.
Key Achievements & Responsibilities
• Owned full P&L accountability, driving revenue growth, cost optimization, and margin improvement through strategic
planning and operational efficiency.
• Headed finance and accounting operations, overseeing GST filing, monthly/annual book closure, audit coordination, vendor
payments, budgeting, and financial reporting.
• Led a team of accountants and operations executives, ensuring compliance, accuracy, and timely completion of all finance
and operational processes.
• Conducted feasibility assessments for new business opportunities, partnerships, and expansion initiatives - supporting M&A
style evaluations, financial due diligence, cost modelling, and strategic decision-making.
• Implemented new digital tools and automation systems in finance and operations, reducing manual workflows and
improving reporting accuracy and turnaround times.
• Designed and deployed an end-to-end digital control system for stock, order processing, and fulfillment via POS platforms
such as PetPooja - enhancing visibility and reducing operational leakage.
• Integrated with digital aggregators (Swiggy, Zomato, Uber Eats), expanding market reach, enabling real-time order
management, and increasing digital revenue share.
• Strengthened data-driven decision-making through dashboards, cost analysis, forecasting, and operational analytics.
• Optimized cashflow, vendor management, and procurement cycles, ensuring financial discipline and operational continuity.

Managed treasury operations, cross-border remittances, and compliance processes while supporting product training and
operational excellence across branches.
Key
• Executed treasury operations, including rate covering, trade execution, and booking/settlement of non-RAD transactions with
high accuracy.
• Managed outward remittances, coordinated SWIFT/FCDD transactions, and handled OFAC-related compliance queries and
regulatory escalations.
• Oversaw KYC and AML monitoring, ensuring adherence to transaction screening and documentation standards,
• Coordinated with the IT team for platform enhancements, gathering operational requirements from branches, regional
managers, and zonal managers to improve system usability and compliance workflows.
• Supported income & commission distribution for branches, agents, and channel partners, ensuring accurate and timely
posting.
• Served as delivering training across India to strengthen branch capability in FX operations, compliance, and
customer handling.