Customer service clerk
British Airways
Total years of experience :18 years, 5 Months
• Supervise the flight operations and administration in absence of Duty Manager.
• Ensure good planning regarding duty allocations during pre-flight briefing.
• Organizing and monitoring all activities at check-in, boarding, special handling & arrivals to ensure the high level of customer service provided to the customers.
• Adhering to specified time-lines, and punctuality is one of our key priorities.
• Ensuring a smooth and seam-less boarding process.
• Assisting passengers in the event of delays and disruptions by proactive communication and interaction.
• Currently supporting the learning and talent development team as a Line trainer for Bangalore Airport. Responsibilities include training all the new recruits with regards to check in, visa checks, cash, customer transactions & handling missing baggage and also update other team members with new policies procedures.
British Airways PLC.
Job Profile - Junior Customer Service Clerk - May 2007 - Feb 2010
• Following up on Customer queries, issues and feedback to resolve communicate and confirm closure with customer
• Check-in, Documentation, Boarding & Arrival and other related areas for the smooth acceptance of passengers.
• Oversaw all Flight operations including Security, Administration, Housekeeping and Maintenance.
• Following up on Customer queries, issues and feedback to resolve communicate and confirm closure with customer.
Achievements at Work
• Proactively carried out the various Security Audits as per BA requirement.
• Voted in majority for star of the season by the BLR Customer Service Team for the Summer Period in 2009
• Setting up and Training British Airways colleagues on Standard Operation Procedures to manage situations including Delays and Disruptions.
• Line Trainer
• Acting Supervisor
• Chosen to make a training module for reservation entries & E-Ticketing.
British Airways PLC.
Job Profile - Customer Service Clerk - March 2010 - till date
• Supervise the flight operations and administration in absence of Duty Manager.
• Ensure good planning regarding duty allocations during pre-flight briefing.
• Organizing and monitoring all activities at check-in, boarding, special handling & arrivals to ensure the high level of customer service provided to the customers.
• Adhering to specified time-lines, and punctuality is one of our key priorities.
• Ensuring a smooth and seam-less boarding process.
• Assisting passengers in the event of delays and disruptions by proactive communication and interaction.
• Currently supporting the learning and talent development team as a Line trainer for Bangalore Airport. Responsibilities include training all the new recruits with regards to check in, visa checks, cash, customer transactions & handling missing baggage and also update other team members with new policies procedures.
British Airways PLC.
Job Profile - Junior Customer Service Clerk - May 2007 - Feb 2010
• Following up on Customer queries, issues and feedback to resolve communicate and confirm closure with customer
• Check-in, Documentation, Boarding & Arrival and other related areas for the smooth acceptance of passengers.
• Oversaw all Flight operations including Security, Administration, Housekeeping and Maintenance.
• Following up on Customer queries, issues and feedback to resolve communicate and confirm closure with customer.
Achievements at Work
• Proactively carried out the various Security Audits as per BA requirement.
• Voted in majority for star of the season by the BLR Customer Service Team for the Summer Period in 2009
• Setting up and Training British Airways colleagues on Standard Operation Procedures to manage situations including Delays and Disruptions.
• Line Trainer
• Acting Supervisor
• Chosen to make a training module for reservation entries & E-Ticketing.
Kingfisher Airlines (BLR Airport):
Job Profile - SecurityAgent Jan 2006- April 2007.
Kingfisher airlines ltd, part of the UB Conglomerate is one of largest private airlines in India operating on domestic as well as international sectors.
Key responsibilities:
Security functions
Security functions
B com graduated completed in the year 2005 from Bangalore university
• Passed Graduation (B.com Pass, 2002-2005) from Bangalore University. Additional Qualification • BCAS AVSEC qualified • Screeners certified • Basic Dangerous goods.