Desktop Engineer
siscom
مجموع سنوات الخبرة :7 years, 5 أشهر
Performed in-home repair of computer systems and related equipment by
removing and replacing components or reconfiguring and restoring systems
* Upgraded and maintained Operating systems
(9x -> NT) (XP -> Vista) (7 -> 8.1)
(8.1 > 10 Builds 1511, 1607, 1703, 1709, 1803, 1809, 1903, 1909)
* Demonstrated effective and consistent English/Arabic technical support at
customer sites, over the phone, and via remote software such as TeamViewer
* Diagnosed hardware problems with HDD, RAM, VGA, or WiFi-Bluetooth
* Assisted management and other company employees in solving computer
related problems
* Configured local and network printers & scanners.
* Installed Windows 7, 8.1 and 10 operating systems and configured their
TCP/IP Network Including DNS, DHCP, and HomeGroup Sharing
* Provided desktop support for specialized hardware and software systems used
in public Internet Cafe.
* Performed regular backup, maintenance, and archival of user data
* Surveyed customers on a periodic basis to ensure concerns are being
addressed properly and promptly
* Performed network integration and system tests
* Performed advanced troubleshooting and resolution of desktop, server, and
application issues
* Performed software and mechanical upgrades
* Performed routine maintenance on all types of computer equipment and
printers* Installed, upgraded, and configured routers, switches, and access points.
* Demonstrated ability to analyze, evaluate, and resolve hardware and software
conflicts
* Re-imaged laptops and maintained hardware infrastructure
,