Amel Swaiti

Chief Operations Officer (coo) à Rocks Group

• Jordanie - Amman
• septembre 2020 à août 2023

Rocks Group, Amman
Design and implement business strategies, plans and
procedures
Set comprehensive goals for performance and
growth
Establish policies that promote company culture and
vision
Oversee daily operations of the company and the
tasks of executives (IT, Marketing, Sales, Finance
etc.)
Lead employees to encourage maximum
performance and dedication
Evaluate performance by analyzing and interpreting
data and metrics
Write and submit reports to the CEO in all matters of
importance
Assist CEO in fundraising ventures
Participate in expansion activities (investments,
acquisitions, corporate alliances etc.)
Manage relationships with partners/vendors

Assistant Supply Chain Manager à Sheraton Amman

• Jordanie - Amman
• septembre 2017 à octobre 2019

Executive Assistant to Area GM à Sheraton Amman

• Jordanie - Amman
• août 2014 à septembre 2017

Legal Executive Assistant à Dijla Legal / AGMEST Group

• Jordanie - Amman
• juillet 2013 à août 2014

In charge of the CEO's office in Amman, Jordan.
Handling communications, preparing, correcting and creating documents (legal and other..), research, translation (arabic - english & english - arabic).
Managing office requirements and needs and handling any other tasks given by direct manager.
Social networking and in charge of social pages of the group.

Performance Evaluation and Development Officer à AGMEST Group

• Jordanie - Amman
• novembre 2011 à juillet 2013

The evaluation and development of employee performance, training, reporting, assisting when and where needed and research along with managing the social marketing of the company through various social media points.

Customer Service And Office Management à Red Bubbles Design

• Jordanie - Amman
• mars 2011 à novembre 2011

Managing the office from all required angles, along with managing the customers and and bringing in new customers to the agency.

Customer Service Manager / Virgin MegaStore à AZADEA Group

• Jordanie - Amman
• août 2007 à mars 2011

Cashier / Customer Service Representative
 Handling cash register
 Meeting customer needs and quarries
 Up selling
Senior Sales Representative
 Meeting customer needs
 Stock control and replenishment
 Dealing with suppliers and buyers
Customer Service/Boutique/Stationary Depts. Manager
 Delegation of duties
 Training staff in sales and product knowledge
 Handling staff related issues and problems
 Handling customer related issues and problems
 Reaching and exceeding targets
 Dealing with suppliers and buyers
 Shipment receiving & entry
 Increasing sales
 Weekly/monthly sales & management reports
 Product marketing within the store
* Training staff in sales and customer service
* Assisting in accounting and logistical matters
* Assessing employees' performance and developing them
where requiered.
* Conducting interviews with potential employyes.
* Maintaining inventory reports of goods and furniture.
* Creating manegerial reports (Daily updated KPIs / monthly KPIs),
and performaing reportings on target achievments and maintaing
and exceeding outcomes as per targets.
* Setting department and individual targets and advising in means
to achieve them.


Courses attended at Azadea:
• A Leading Manager Training Course
• Essential Conflict Resolution Skills Workshop
• Service Culture Training Course
Delegation of duties
 Training staff in sales and product knowledge
 Handling staff related issues and problems
 Handling customer related issues and problems
 Reaching and exceeding targets
 Dealing with suppliers and buyers
 Shipment receiving & entry
 Increasing sales
 Weekly/monthly sales & management reports
 Product marketing within the store

Sales Representative à AlShaya International

• Jordanie - Amman
• janvier 2007 à juillet 2007

 Dealing with customer needs and issues.
 Handling cash register.
 Up selling.
 Closing daily sales and achieving targets.
 Managing product display.

Barista / In Store Learning coach / Coffee Master à AlShaya International

• Jordanie - Amman
• avril 2005 à février 2006

 Interacting with customers
 Handling cash registers
 Inventory
 Team player and an in store learning coach

Customer Service Representative à Domino's Pizza

• Jordanie - Amman
• juin 2004 à mars 2005

 Increasing Sales.
 Creating satisfied customers.
 Solving customer problems & satisfying their needs.