عامر البيطار

Meet/Exceed budget for revenue and profitability through effective relationship management. And offering wealth solutions
Increase NTB base and maintain excellent relationship with existing portfolio by cross-selling/up-selling bank products.
To achieve service excellence through focusing on the analysis and satisfaction of Priority customers personal financials as well as investment needs and objectives.
To inform customers (Including prospective customers) with full information about EIs Consumer and Priority Banking Products.
To be responsible for all services issues in Elite banking and to ensure that all the customers are receiving Elite Banking Privileges.
Conduct all sales and services activities within the risk & compliance parameters as defined from time to time by the bank.-Meet/Exceed Investments target.
Comply with Group & ML standards & policies, including suspicious transactions procedures.
Comply & adhere to Group CDD requirements & procedures & comply with compliance issues. Comply with Group code of conduct.

Maintain a proactive and personal approach towards the signature customers to understand their needs and offer them with a tailor-made solution.
Proactively engage with the clients to update them on the progress of their properties, payment related matters, latest Emaar offering such as Property Lunches, Mall Rentals and offer them complementary gifts and tickets for various Emaar events (Opera, Kidzania, etc.)for special occasions (Birthdays, Anniversaries, etc.)
Arrange for property extras such as insurance, resale, leasing.
Works closely with U By Emaar Loyalty team to understand the benefits related to the program in order to serve the customer in the appropriate manner.
Handling all Signature customers property related queries, request and complaints received through the Walk-in, Emails, Letters, Mobile/Land line and online, and resolve customers issues within the specified timelines (As per the SLA and the use of priorities).
Dealing with Senior Management Cases pertaining to these customers as assigned by the reporting Director and ensures that they are dealt with in a timely fashion.
Provide ab excellent service that exceeds the customers’ expectations. In case of issues or complaints, it is expected the Relationship Manager to find and execute solutions oriented to make sure the customers are always happy, informed and comfortable with dealing with Emaar.
Handling Royal Families, VVIP clients with at most level of professionalism and maintain excellent level of service up to their needs and standards.
Returning customers calls, emails, letters and messages within the set SLAs.
Intermediately Reports complex issues in a structured manner and customer complaints to the Line Manager and proposes recommendations for improvement.
Offering Door to Door service.

• To please the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization. This can be done by acquiring excellent communication skills and product knowledge.
• To retain the existing customers by building rapport and providing customer satisfaction.
• To attract potential clients by displaying and selling the products and services offered by the organization. This needs effective salesmanship and building a genuine rapport with the potential clients.
• To maintain proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required.
• To listen to the consumer query with patience and not to assume the problem yourself.
• To provide timely solutions of the customer queries, and ensure that the problem does not occur again.
• To direct the customer to the right person in-charge (a supervisor or manager), if handling the query is beyond your authority, so that the solution is attained immediately.
• To keep the organizational data and consumer information confidential.
• To handle workload and customer queries with patience and empathy, and to not let work pressure reflect on the way you deal with the clients.

• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Apply various sales techniques to achieve sales targets
• Present and sell bank products and services to current and potential clients.
• Follow up on new leads and referrals resulting from field activity
• Prepare presentations, proposals and sales contracts.
• Management skills in all kind of customer situations
• Develop excellent working relationship with customer and Business Managers
• Assisted to customers to solve any related issues
• Having a cooperative approach for getting things done.
• Meeting and exceeding customer expectations through quick responses to all customer related queries including follow up till resolution as well as immediate implementation of customer feedback.
• Maintaining customer satisfaction and relations at all tiers
• Participate in special projects as needed and perform other duties as assigned.

• Apply various sales techniques to achieve sales targets
• Work with the Product Managers to drive product specific marketing activities
• Management skills in all kind of customer situations
• Consistency on providing the best level of service and help
• Develop excellent working relationship with customer and Business Managers
• Assisted to customers to solve any related issues
• Having a cooperative approach for getting things done.
• Meeting and exceeding customer expectations through quick responses to all customer related queries including follow up till resolution as well as immediate implementation of customer feedback.
• Maintaining customer satisfaction and relations at all tiers
• Servicing the customer needs/requirement in liaison with set guidelines/ quality process/ Integrity/ company policy/ product policy etc.
• End to End follow up and resolution of customer’s request/service and ensuring case closure/customer satisfaction/periodical follow up with other departments and regularly updating the customer while case in progress.
• Participate in special projects as needed and perform other duties as assigned.
• Problem resolution, innovation and team player.

• Solving Customers queries with Vision Plus (Network international), Trintech CMS (Card Management System), LMS (Loan Management System), & CAS (Card Application System)
• Contribute to achievement of financial targets through active cross sell of products and lead generation.
• Reduction in the percentage of reversal requests /AMF and customer retention.
• Meeting or surpassing defined metrics like AHT, Staffed hours and productive %, Aux %, attendance, attendance %, schedule adherence (late login, leaves) etc.
• Application as well as contribution towards workflow process improvements by providing innovative ideas.
• Attainment of goals set for the individual, team, department & company across all channels. (Inbound, Outbound etc.)
• Participate in special projects as needed and perform other duties as assigned.
• Directly and indirectly effect the department by providing resolutions, innovation and being a team player.
• Attend, comprehend and application of all trainings/ updates (Oral & Written)/ Sop’s.
• Application of policies and procedures to achieve turnaround times which provide a competitive advantage to the company in terms of quality of service.
• Proper filling of various forms to avoid any documentation errors. (Address Change Form)


• Meeting and exceeding customer expectations through quick responses to all customer related queries including follow up till resolution as well as immediate implementation of customer feedback.
• End to End follow up and resolution of customer’s request/service and ensuring case closure/customer satisfaction/periodical follow up with other departments and regularly updating the customer while case in progress.
• Servicing the customer needs/requirement in liaison with set guidelines/ quality process/ Integrity/ company policy/ product policy etc.
• Maintaining customer satisfaction and relations at all tiers
• Ability to handle and manage high profile gold customers and Royale Customer
• Record f