Amer Alkatheri

The Sales Administrator supports the sales team by managing daily administrative operations, processing orders, and maintaining accurate CRM data and sales reports. They act as the primary bridge between clients, sales reps, and logistics to ensure accurate documentation, timely deliveries, and exceptional customer service

Optimized daily workshop operations by efficiently scheduling and allocating repair jobs to technicians based on their skill levels. Monitored team productivity, tracked repair times, and collaborated closely with service advisors and the parts department to ensure seamless workflow and timely vehicle delivery. quality control and safety standards, consistently maximizing workshop efficiency and throughput.

Managed dealership workflows, booked appointments, and conducted initial vehicle inspections to accurately identify customer needs. Collaborated closely with mechanics to provide cost estimates, explained warranty options, and effectively upsold complementary services that drove revenue. Dedicated to building lasting client relationships through clear communication, regular service updates, and swift complaint resolution