Operations and Sales Manager
Al-Fahad Trading and Industrial Est.
مجموع سنوات الخبرة :37 years, 0 أشهر
1) Direct and coordinate activities of businesses or departments concerned with pricing, sales, and distribution of products.
2) Manage staff, preparing work schedules and assigning specific duties.
3) Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
4) Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
5) Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
6) Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation.
• Oversee logistics operations for warehouse, distribution and Transportation Company.
• Communicate with consignees and customers to ensure executive and timeliness .
• Manage the planning and deployment of maintenance, repair (RMA).
• Resolve escalated issues, disruptions, lost packages and claims.
• Review operational control reports and investigate areas of inconsistency.
• Work with accounting and management staff to build operational and financial forecasts and budgets.
Analyze business and logistic processes and identify areas for procedural improvement and cost savings.
• Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
• Prepare and process requisitions and purchase orders for local supplies and equipment
• Control purchasing department budgets.
• Review purchase order claims and contracts for conformance to company policy.
• Analyze market and delivery systems in order to assess present and future material availability.
• Develop and implement purchasing and contract management instructions, policies, and procedures.
• Participate in the development of specifications for equipment, products or substitute materials.
• Resolve vendor or contractor grievances, and claims against suppliers.
• Represent company in negotiating contracts and formulating policies with suppliers.
• Review, evaluate, and approve specifications for issuing and awarding bids.
• Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
• Prepare bid awards requiring board approval.
• Prepare reports regarding market conditions and merchandise costs.
• Administer on-line purchasing systems.
• Arrange for disposal of surplus materials.
Managed a team of 8 staff developing technical solutions for our clients
Introduced 18 new customers worth a total of KD 100, 000 in the First year
Won achievement awards (Best Sales) from ABM imc. in the second year.
Negotiated and won three years maintenance contract with two new clients.(M.O.E &Central Bank Of Kuwait)
Built solid relationships with customers resulting in repeat business from over 50% of them .
Training & Supervising Apple Mac resellers, on Apple and third party products.
Discussing and listening to new ideas of employees.
Negotiating with new dealers for distributing our Products, such as AL-Ghanim, Eureka, Virgin.
Oversees and supervise processing of sales orders.
Pricing & ordering of new merchandise.
Planning & arranging special offers, Advertising campaigns, & a-z opening ceremonies for new products.
Participates in weekly management meetings.
Perform annual performance reviews of supervised personnel.
Participates in overall management of the group & execute approved plans with monitoring the whole process and taking corrective actions when needed.
Developing methods for sales and after sale support.
Assuring good customer service.
Worked with the Sales Manager to identify potential customers.
Developed a mail and fax - out campaign and then followed up with good success
Maintained contact with customers and obtained follow up business
Gained territorial sales by 25% market share.
Received company’s highest sales award two years in a row.
Showroom Manager
Full In-charge of the children, scientific, medical ect, books.
Preparing and attending book fairs.
Accepting, ordering and importing books according to the customer needs.
Preparing daily reports about the stock status.
Managing a team of three employees’.
Responsible for the Greeting cards, children books, magazines and pocket books.(Novels)
Attending customers and help them to choose the best for their children.
Preparing and attending book fairs.
Accepting, ordering and importing books according to the customer needs.
Running and managing the shop.
Traveling to many countries “Turkey, Lebanon, Syria “, attending fashion shows placing orders.