amer nabil

Responsibilities:
•Managing one of the Big Call Center projects in KSA (Alrajhi Bank).
•Managing multiple projects, including their interdependencies, resourcing, and any proposed changes.
•Monitoring the quality of project outputs to ensure strategic objectives are met.
•Conducting program meetings and attending project meetings where required.
•Establishing effective working relationships with all stakeholders and ensuring effective program communications.
•Managing staff and vendors to ensure all milestones are achieved within the agreed timeframes and the planned budget.
•Identify all risks, analyze, and properly manage them during the program or project lifecycle.
•Planning for monitoring cost and schedule for all projects, average 70, 000, 000 SAR. Major accomplishments
●Alrajhi Bank Projects. o WFM (Workforce Management). o SpeechLog Retail (Branch Quality Management - 450 Branches KSA). o SpeechLog Analytics (Analytics for Call Center). o SpeechLog Social Analytics. o SpeechLog Retail Analytics.

Responsibilities:
•Budget planning, analysis, and control for + SAR 400 million projects. Manage& analyze all project managers' and coordinators' work performance and ensure the achievement of all objectives within required deadlines.
•They are clarifying clients' expectations and understanding their work practices and the nature of their business.
•Monitor all project tasks, ensure compliance with all timeframes, resolve all issues according to the required project plan, and maintain a record of all detailed jobs.
•Monitor and assist in resolving all project issues efficiently and develop all organizational policies and procedures for all projects.
•Coordinate with project managers & technical team to monitor all technical activities required for our customers.
•Managed a complex technical SAR 40 million Project for MOH (Ministry Of Health) and monitored its successful implementation.
•Manage the project through PMI methodology.
•Ensure that all projects are delivered on time, within the scope, and within budget.
•Manage the relationship with the client and all stakeholders.
•Perform risk management to minimize project risks.
•Use appropriate verification techniques to manage changes in project scope, Schedule and costs.
•Proven experience in project management in the information technology sector.
•Manage a portfolio of clients in different lifecycles of product delivery.
•Manage project cash flow.
•Support the team to be a Cross-functional team.
•Manage subcontractors and vendors until closure.
•Review the contract and payment terms and issue invoices according to the payment terms and milestones.
•Follow up the collection for all Projects.
•Prepare cash flow for the company.

Responsibilities:
•Establishing effective working relationships with all stakeholders and ensuring effective program communications.
•Managing staff and vendors to ensure all milestones are achieved within the agreed time frames and the planned budget.
•Manage the operations and maintenance of the data network LAN & WAN devices
•Manage, configure and troubleshoot connectivity links for the data and voice systems
•Manage the operations of two Nortel voice PBX systems
•Operation Support for Nokia firewall device
•Support Microsoft infrastructure systems such as DHCP, DNS, and ISA servers
•Responsible for inter-building cabling (LAN)
•Leased Line installation, testing, & troubleshooting
•Special router cables manufacturing (soldering & crimping)
•Desktop support for Windows XP and MS Office.
•Other daily operations (monitoring, reporting, etc.)
•Support internal end-user (desktop support for corporate employees)
•Network administrator Microsoft windows 2000 network
•CISCO Switches, Routers Installation, and configuration
•Instructor of MCSE and PMP courses
•Complete configuration, installation, and support of equipment in a Microsoft Windows environment to the specifications of client proposals
•Responding to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support
•MCP Certification

Responsibilities:
•Responsible for inter-building cabling (LAN)
•Leased line installation, testing, & troubleshooting
•Special router cables manufacturing (soldering & crimping)
•Desktop support for windows XP and MS office.