Amer Rayan

Lead Business Development initiatives in KSA offering digital transformation
solutions including Jira Eco-System, Agile Transformation, and Artificial
Intelligence.
Develop strategic plans aligned with Vision 2030, targeting Governmental,
Semi-Governmental and Private Sectors.
Successfully manage client relationships, ensuring tailored solutions to meet
organizational needs.
Driving Data Center to Cloud Migration initiatives inline with business
objectives.

Managing KSA Region Business Development by integrating Banks & Financial Institutes with retailers to digitalize the Islamic consumer financing’s end to end process journey under single touch point platform hosted by IFIN, a subsidiary of IFAAS Group the global leaders in Islamic Financial consultations since 2007, where IFIN aims to utilize its experience by expanding its business in KSA and play a major role in the consumer financing digital transformation In-line with the Kingdom’s Vision 2030.

Heading a Department of Coffee Roastery business Online (B2C), Wholesales (B2B) and after Sales Customer Care by driving sales executives' team along with Customer Care towards the Annual strategy growth plan by assuring seamless process flow from Customer Inquiry to Orders and Delivery and most importantly after Sales Customer Support striving to deliver the most enjoyable experience along the way. the main focused segments for B2B such as Hypermarkets, Coffee Shops, Coffee Stores, Hotels and Corporates, while the main focused segments for B2C such as Social Media Channels, Dine-in Customers, Events, etc..
Department’s Annual Business Strategy/Budgeting.
• Market Analysis defining External Opportunities & Threats.
• Data Analysis defining Internal Strengths & Weaknesses.
• Annual Contract Management (B2B).
• Strategic meetings with Marketing & Roastery Department’s Heads for Campaigns, Product launching, Occasions &
Events from planning to Implementation.
• Strategic meetings with Head of Finance for P&L Reviews on Cost Optimization & Profit Margin Increase.
• Strategic Meetings with Head of Roastery & Logistics for Quality Assurance & Logistics Process Flow.
• Interviewing & Hiring new talents within the Department based on qualifications & certain criteria’s.
• Managing/Monitoring Department’s team’s KPI’s.
• Craft Sales Pitches, Product Knowledge for Sales team by guiding in qualifying Prospects & Identify solutions to fit
according to Customer’s business needs based on RFP’s.
• Minimize potential business risks by identifying gaps and advise optimal solutions accordingly.
• CRM Development Project initiator for Optimal Customer Experience Journey & ideal internal CRM process flow.
• Monthly Meetings with CEO for Monthly Report Presentations & discussions to Advise accordingly.

Assistant to head of Retail, Managing products, driving sales team and technical professionals in line with the Kingdom’s Vision 2030 and the implementation of the VAT rule to Enhance, Automate and digitalize Banking & Retail Segments in KSA with global standards by expanding the reach of the ATM’s, Self-service Kiosks, Self-Service Checkout machines, e-Payments, RFID Technology and Security Systems with Artificial intelligence (AI). The main focused segments for Digitalization are Banks, Cinemas, Shopping Malls, Hypermarkets, Fast Food Chains, Fuel Stations, Fashion Retail, Insurance and Medical Facilities.
Annual Business Strategy/Budgeting (Retail)
Market/Data Analysis.
Part of the Executive Management team in Strategic planning to expand business and develop growth opportunities in Retail, Banking, e-Payments and Security.
Direct Business Relationship with Banks, Retailers and Government Regulators (SAMA, GAZT, GA of SME’s, etc..)
Retail, e-Payments and Security Product Management.
Retail/Banking Strategic Project Management.
Retail/Banking Contract Management.
Expanding Business Partnership agreements with Local/Global Certified Vendors by Participating/Attending the largest Exhibitions/Conferences locally and Abroad as part of business development strategy.
Interviewing new talents to joining Retail based on qualifications.
Managing/Monitoring Retail’s Technical and Operational team’s KPI’s.
Craft Sales Pitches, product Knowledge for Sales team by guiding in qualifying Prospects/Architect & Design solutions to fit according to Client business needs based on RFP’s and strategic ROI models.
Strategy Meetings with TSD/Marketing team for Showcasing in local/global Exhibitions.

Coordinating through planning, Implementing and deploying the IT protocols across departments and projects for the use of IT Systems to assure meeting high standards in controlling such sophisticated Network Infrastructure to assure the seamless journey for the daily constant network activities serving all departments/projects. As IT professionals, our main focus is to assure a high level of security to sensitive and confidential data that requires critical thinking and problem-solving with full attention to details considering the critical data from the Executive Management, Engineers and other departments.
Network/System Configurations, Installations, Troubleshooting and Repairs (HW/SW).
Monitoring system and network performance.
Critical Data Backups/Recovery to Sensitive Mega Projects. .
Collaborate with other Sub Contractor’s IT professionals to maintain and ensure upholding to IT standards/protocols.
Maintaining SW license updates/upgrades.
Technical support/training for systems and networks and providing guidelines on the most suitable solutions from an IT perspective.
Executive meeting room setup and configurations for Business Meetings/Presentations.
Monitoring/controlling internet connectivity through ISA Server to assure connection sustainability to minimize connectivity congestions.
Monitoring/Controlling user domain (profiles/policies) using Microsoft Windows Servers through Active Directory, IP Addressing and DNS.
Monitoring/Controlling shared files using FTP Servers.
Monitoring/Controlling Outlook Emails for all users registered in the domain server through Microsoft Exchange Server.
Monitoring/Controlling End-User compliance to IT protocols across departments and projects.
Assist/Coordinate with IT Team for making the appropriate decisions and meeting deadlines.
Assist/Coordinate with IT project team from Planning to Execution and closure.

Monitor/Control system data storage.
Maintain data process flow for Production/Operations.
Network/System Configurations, Installations, Troubleshooting and Repairs (HW/SW).
Assist/Coordinate with IT Team for making the appropriate decisions and meeting deadlines.