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Amer Milhem

Technical Delivery Manager (Middle East Region), Success Manager & Enterprise Architect

Appian Corporation

Location:
Saudi Arabia - Riyadh
Education:
Diploma, Appian MBA
Experience:
14 years, 9 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  14 Years, 9 Months   

June 2020 To Present

Technical Delivery Manager (Middle East Region), Success Manager & Enterprise Architect

at Appian Corporation
Location : Saudi Arabia - Riyadh
Assume substantial responsibility in driving continuous program and project growth and leading all aspects of client
communications, pre-sales operations, and cutting-edge enterprise solution development. Demonstrate superior
knowledge of the Middle East market in determining pragmatic goals and building high-performing global teams. Issue
responses to requests for proposals (RFPs) and general state of work (SOW) deliverables.
 Tactically implemented enterprise digital transformation project, incorporating low-code development platform,
process automation, Robotic Process Automation (RPA), and digitization industry 4.0 trends.
 Cultivated enriching culture championing the adoption of Agile and process automation across multiple industries.
 Offered invaluable guidance to executive-level personnel, playing an essential role in establishing the international office.
January 2015 To January 2017

Architect

at GO Telecom – Etihad Atheeb Telecom Company (EATC)
Location : Saudi Arabia
Outlined in-depth recommendations to bolster organizational structure, maximize value for customers, and enhance
efficiency of all company functions. Promoted strict compliance with company policies and procedures. Leveraged trusted
process knowledge, delivered sound and sought-after project support, identified immediate and long-term technology
needs, and tracked project progress to continuously achieve goals.
* Scrutinized AS-IS EATC Telecom protocol, developing To-Be process through eTOM with capabilities assessment.
* Introduced new value chain supporting B2B and B2C business models, connecting business operations.
* Launched Product Life Cycle Management (PLM) process and applied department standards and templates.
* Produced OSS/BSS functional requirements document for major e-transformation project.
January 2014 To January 2015

Developer

at United Matbouli Group – Samsung KSA
Location : Saudi Arabia
January 2011 To January 2013

Software Engineer

at SSS Process
Location : Jordan

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
March 2022

Diploma, Appian MBA

at Appian University
Location : United States - Washington
(In-progress) -
January 2011

Bachelor's degree, Software Engineering

at Philadelphia University
Location : Jordan
Grade: 89 out of 100
courses: Certified IT Strategic Manager, Informer UK Limited, Certified Strategic Visioning
ITIL Service Strategy (SS) Certification, ITIL v3 Foundation / ITIL v4 Foundation
Digital Transformation Management Certification, CXO Transform
TOGAF 9.2 Certification
Certified TOGAF Business Architect - The Open Group
IT4IT Foundation - The Open Group
Certified Internal Assessor - European Foundation for Quality Management (EFQM)

Specialties & Skills

ORGANIZATIONAL SKILLS

ARCHITECTURE

AUTOMATION

BUSINESS OPERATIONS

BUSINESS PROCESS

Enterprise Architecture

Technology

Project Management

Software Development

Process Architecture

Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Native Speaker

English

Expert

Training and Certifications

Certified Internal Assessor ( Training )

European Foundation for Quality Management (EFQM)

Corporate Governance and Program Strategic Management Office Director Skills Certificate ( Training )

SPSkill

TOGAF ( Training )

OpenGroup

Agile Practitioner (PMI-ACP) ( Training )

Center

BPM Advanced ( Certificate )

Issued in: March 2019

IT4IT Foundation ( Certificate )

Issued in: February 2019

Certified IT Strategic Manager ( Certificate )

Issued in: December 2019

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

Basketball

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