Sales Manager
One click for computer services
Total years of experience :18 years, 3 Months
● Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
● Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
● Trained team members in successful strategies to meet operational and sales targets.
● Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
● Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
● Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
● Answered product questions with up-to-date knowledge of sales and store promotions.
● Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
● writing reports and sales literature
● training youth and children for using computer and basic network stuff
● Enter data mainly related to asylum seekers, refugees and beneficiaries into the computer database system.
● Enter data for all the new registered refugees and asylum seekers, applications, profiling form, follow up form, etc. into the computer database system.
● Track and revise any other modifications to the files to adjust it on the computer database system. ● Generate statistical reports based on the standard reporting formats and ad-hoc reports, charts and tables as required by the management. ● Act as interpreter in the exchange of information and translate documents and correspondence as and when required.
● Assist in development of new applications / database needed by the management and the donors in order to perform their tasks smoothly.
● Ensure that the refugees and asylum seekers database are up-to-date by identifying and keeping what is relevant and accurate in an accessible manner.
● Archive and backup database systems on daily basis.
● Perform any other duty as requested.
● Managed large data projects, including scheduling, data entry, and checking for accuracy.
● Send completed entries to supervisor for evaluation and final approval.
● Monitored database updates and verified for correctness.
● Completed data entry tasks with accuracy and efficiency.
● Evaluated source documents to locate information needed for each data entry field.
● Corrected any data entry error to prevent later issues such as duplication or data degradation.
● Compiled information and input into excel database.
● Drafted reports for upper management as directed.
● Verified accuracy of data before transcribing.
● Design the database of project
● Prepare weekly plans for teams to review target data
● Help the team and their participation in registering new children and their families in friendly areas
● Training teenagers on computer programs
● Training the team and teenagers on various computer programs
● Record the report of the sponsor on its database
● Full adherence to the child protection policy including the code of conduct
● Conferred with customers about concerns with products or services to resolve problems and drive sales.
● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
● Described product and service details to customers to provide information on benefits and advantages.
● Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
● Offered administrative support to other organizational members.
● Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
● Meeting the customer for selling, checkup (through which we can estimate our performance in market).
● Revising the warehouse & preparing the goods list.
● Preparing invoice for the customer.
● Training agents for using advanced computer and Microsoft office
● Educated customers how to use company systems, complete forms and obtain desired services.
● Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
● Provided primary customer support to internal and external customers in fast-paced environment.
● Compiled customer feedback and recommended service delivery improvements to management.
● Educated customers on promotions to enhance sales.
● Responsible for Fixing and troubleshooting hardware and software issues
● Provided assistance in computer and software sales.
● Performed other functions as assigned by the company’s owner.
● Training children for using computers
Administrative information system Delta Academy for Science and Technology, Al-Mansoura University, Egypt - Degree: BSC in Computer Science, 2005 - Graduation Project: Implementation of an E-Learning program using "Moodle" Courseware Management System HTTP://www.moodle.com