BRANCH ACCOUNTANT MANAGER
GB AUTO –MASHROEY MICRO FINANCE
Total years of experience :10 years, 1 Months
Ensure branch daily operations and operating mechanisms are in accordance with
the company's policies and procedures.
•Reconcile customers' accounts and resolve issues for any discrepancies.
•Issue monthly statement of accounts/invoices and do follow-ups for collections.
• Submit daily reports for contracts, collections, and bank deposit to the Head Office
•prepare i-score report for customers
•Reviewing clients’ files before disbursing, editing debt contracts and documents, and
keeping them inside the branch’s safe places .
•Filtering all new contract client that the firm to evaluate if they are potential customer
and can be bankable
•Prepare analysis of historical and pro-forma financial statements to assess trends and
fluctuations that might impact a company`s cash flow.
•Managing the client financial problems and aiding them to solve these problems and
plan the client loan approvals.
•To face Risk committee inquiries in banks and to make sure that all potential inquires
and questionable area Has been covered with reasonable reasons.
•Right valuation and fairness opinion report.
•Preparing debt run off schedule to provide the best settlement structure the lowest
interest incurred taking into consideration cost of debt and profit margin of the clients.
•Prepare the credit memo & Suggest the Best financing model for the client.
•Manage my own portfolio to provide the help and advisory needed on time
•perform client application .
• implement the company client target.
• develop strong and trusted relationship with customer through timely and accurate communication
• manage high volume of customer calls to ensure excellent customer service and satisfaction
• resolve customer issues in accurate and timely manner
• attend and conduct project status and review meeting with customers
• maintain and update documents related to customer accounts and business reports
• develop new business opportunities in every customer communication
• coordinate calls, meeting and communications between management and customers
• validate and qualify new customers before referring to the appropriate sales manager
• assist in developing sales and marketing initiatives
•develop and maintain sales incentive programs
• assist technical and marketing teams in developing marketing materials and proposals
• Build and strength relationship with Customer and Clients designated contact • Selling bank products (loans, Credit cards ).
• Identify customer needs and meet exceptional service level requirements in
the emergency situations.
•Be primary point of contacts for a client and manage day to day administration..
• Work closely with Marketing Team to develop key ideas to increase spends
based on customer knowledge.
• Manage the card delivery and activation process with strict quality control
including security.
•Develop and maintain high level of the customer service to the TOP VIP’s customers.
•Recently Starter Corporate labilités (Fixed Deposit).
•Handling and answering the customers’ objections, complaints and questions
in a very professional way.
•Make the companies listed and run offers for them for credit and loans.
•Achieve the targets for myself and contribute the team to exceed the required
Designed procedures related to payroll, employee discipline and grievances for developing an employee-oriented company culture that emphasizes on quality, continuous improvement and high performance.
• Proffered support and after sales services, resolved problems; thus, forging a long beneficial relationship with the clients.
• Planned, organized, and evaluated all accounting procedures and policies to ensure transactions are efficient/ effective, accounting is accurate and complete.
• Analyzed general ledger accounts to determine their accuracy and ensure all funds are managed appropriately.
Build and strength relationship with Customer and Clients designated contact • Selling bank products (Personal Loan ).
• Identify customer needs and meet exceptional service level requirements in
the emergency situations.
•Be primary point of contacts for a client and manage day to day administration..
• Work closely with Marketing Team to develop key ideas to increase spends
based on customer knowledge.
•Develop and maintain high level of the customer service to the TOP VIP’s customers.
•Handling and answering the customers’ objections, complaints and questions
in a very professional way.
•Make the companies listed and run offers for them for Personal Loan.
•Achieve the targets for myself and contribute the team to exceed the required
Annual target.
•Follow up the customers’ satisfaction after sales process and make sure to
assist their needs and wants related to bank transactions
Role and Responsibility:
• Identify Prospect clients for Business Finance,
Build and strength relationship with Customer and Clients designated contact • Selling bank products (loans, Credit cards ).
• Identify customer needs and meet exceptional service level requirements in
the emergency situations.
•Be primary point of contacts for a client and manage day to day administration..
• Work closely with Marketing Team to develop key ideas to increase spends
based on customer knowledge.
• Manage the card delivery and activation process with strict quality control
including security.
•Develop and maintain high level of the customer service to the TOP VIP’s customers.
•Recently Starter Corporate labilités (Fixed Deposit).
•Handling and answering the customers’ objections, complaints and questions
in a very professional way.
•Make the companies listed and run offers for them for credit and loans.
•Achieve the targets for myself and contribute the team to exceed the required
annual target.
•Follow up the customers’ satisfaction after sales process and make sure to
assist their needs and wants related to bank transactions
Role and Responsibility:
*Achieve individual Sales Targets
* Selling bank prod ucts(corporate, sme, personal, auto, LG, WBS, Credit cards ).
* Upgrade product knowledge and selling skills continuously
* Maintain Daily Call Report to track and monitor productivity
* Listening to customer requirements and presenting appropriately to make a sale
* Maintaining and develop in relationships with existing customers
* Prospecting for meetings with potential customers for new business;
* Responding to incoming email and phone enquiries;
* Negotiating the terms of an agreement and closing sales;
* Advising on product developments and discussing special promotions
* Gaining a clear understanding of customers' businesses and requirements; * Attending team meeting and sharing best practice with colleagues.
* Monitor competitors activity in the market and share
* Share competitors policy and pricing to counter Client objections
Initiated market research studies and analyzed their findings, product promotion, developed marketing strategies based and explored marketing avenues to build consumer preference and drive volume.
• Analyzed market trends, prevalent competition and recommended marketing teams with strategies to achieve sales targets.
• Prepared action plans/ schedules to identify specific targets and project the number of contacts to be made.
• Devised marketing plan, projected sales targets and formulated initiatives for achieving the same.
• Actively focused on achievement of sales targets. Expanded business reach and proactively created new sales leads / opportunities.
• Established key account plans with sales personnel for attaining daily, weekly and monthly sales targets to deliver highest standards of customer service whilst maintaining and improving quality standards.
• Kept close tabs on market dynamics and consumer preferences. Collated information and formulated strategies to optimize performance parameters and business outputs.
Role and Responsibility:
*perform client application .
* implement the company client target.
* develop strong and trusted relationship with customer through timely and accurate communication
* manage high volume of customer calls to ensure excellent customer service and satisfaction
* resolve customer issues in accurate and timely manner
* attend and conduct project status and review meeting with customers
* maintain and update documents related to customer accounts and business reports
* develop new business opportunities in every customer communication
* coordinate calls, meeting and communications between management and customers
* validate and qualify new customers before referring to the appropriate sales manager
* assist in developing sales and marketing initiatives
*develop and maintain sales incentive programs
* assist technical and marketing teams in developing marketing materials and proposals
Initiated market research studies and analyzed their findings, product promotion, developed marketing strategies based and explored marketing avenues to build consumer preference and drive volume.
• Analyzed market trends, prevalent competition and recommended marketing teams with strategies to achieve sales targets.
• Prepared action plans/ schedules to identify specific targets and project the number of contacts to be made.
• Devised marketing plan, projected sales targets and formulated initiatives for achieving the same.
• Actively focused on achievement of sales targets. Expanded business reach and proactively created new sales leads / opportunities.
• Established key account plans with sales personnel for attaining daily, weekly and monthly sales targets to deliver highest standards of customer service whilst maintaining and improving quality standards.
• Kept close tabs on market dynamics and consumer preferences. Collated information and formulated strategies to optimize performance parameters and business outputs.
Role: CREDIT
Role and Responsibility:
*Filtering all new contract client that the firm to evaluate if they are potential customer
and can be bankable
*Prepare analysis of historical and pro-forma financial statements to assess trends and
fluctuations that might impact a company`s cash flow.
*Managing the client financial problems and aiding them to solve these problems and
plan the client loan approvals.
*To face Risk committee inquiries in banks and to make sure that all potential inquires
and questionable area Has been covered with reasonable reasons.
*Right valuation and fairness opinion report.
*Preparing debt run off schedule to provide the best settlement structure the lowest
interest incurred taking into consideration cost of debt and profit margin of the clients.
*Prepare the credit memo & Suggest the Best financing model for the client.
*Manage my own portfolio to provide the help and advisory needed on time
courses: Customer Service and Selling Skills, Itsalat International Company ( i2 ). • Certificate from Nile Jewel Boat. • Certificate from MCV Cargo (Mercedes-Benz). • Certificate from Itsalat International Company ( i2 ).
