General Manager Operations
Buildings Plan Co Fit Out & Construction
Total years of experience :23 years, 11 Months
ignificant Highlights:
● Design and implement business strategies, plans and procedures
● Work with key participants to compile the budget.
● Set comprehensive goals for performance and growth
● Handling Multi projects from conception to completion
● Monitor and supervise the progress. Quality and safety of the construction
● Supervise and coordinate all financial issues related to value engineering construction and operational performance of project contracts places
● Leading and directing multiple contractors and consultants engaged on high- profile
● Establish policies that promote company culture and vision
● Ensuring project budgets are complied with
● Oversee daily operations of the company and the work of executives (Production, Technical, Inventory, Marketing, Sales, Finance etc.)
● Lead employees to encourage maximum performance and dedication
● Evaluate performance by analyzing and interpreting data and metrics
● Write and submit reports to the CEO in all matters of importance
● Collaborate with CEO in setting and driving organizational vision, operational strategy, and hiring levels
● Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
● collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies
● Oversee day-to-day operations
● Design strategy and set goals for growth
● Maintain budgets and optimize expenses
● Set policies and processes
● Ensure employees work productively and develop professionally
● Oversee recruitment and training of new employees
● Evaluate and improve operations and financial performance
● Direct the employee assessment process
● Prepare regular reports for upper management
● Ensure staff follows health and safety regulations
● Provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors)
:
Directed product simplification and standardization to eliminate unprofitable items from sales line
Managed the entire gamut of product research and development
Maintained & controlled stocks in coordination with Regional Sales Manager
Reviewed market analysis to determine customer needs, price schedules, discount rates and control sales offer
Implemented new team onboarding program; reduced training time from 4 weeks to 2 weeks
Managed creative design for prominent 4 projects
Led daily operations for over 200 customers account with a combined annual budget of £20M
Improved company customer service rating by 75%
Generated $2M annual savings by implementing new formula and old stock of raw-material
Implemented marketing strategies, which resulted in 15% growth of customer base
Roles Across The Career:
Conceptualizing strategies for maximizing profitability & revenue generation, realizing organizational goals; implementing
plans/objectives in sync with vision and mission; ensured performance parameters are under control - budget, P&L figures, acquisition
cost, and team KPIs
Partnering with core business operations to increase the company’s footprint, expand market share, and generate sustainable
revenue gains
Conceptualizing annual business plan & strategies, managing operations from the scratch; defining processes and creating
appropriate systems for delegated functioning
Creating a systematic approach to increase reach through potential mapping and sales planning; formulating & executing go-to-
market strategies to leverage tremendous opportunities in terms of growth in revenue & market penetration
Steering the successful roll-out of project operations entailing defining scope, setting timelines, analysing requirements, budget review
& approval, prioritizing tasks and identifying dependencies as per present budgets
Verifying project progress & outstanding issues and ensuring the quality & timeliness of deliverables; defining standard practices
and preparing weekly & monthly progress analysis using earned value method, various reports, review change, variation order &
contractor’s claims and billing
Coordinating for project KPIs to determine accurate status of the project, making tactical decisions to allocate resources and assigning
staff requirements to maintain project on target
Wealth across multi-functional roles like Product Lifecycle Management, Demand Planning, Depth & Width of Distribution, Business
Analytics- Market & Competitor Analysis and Market Categorization & all aspects of Product Management (customer segmentation, positioning,
pricing & brand management); managed the complete sales cycle from initial unqualified lead to proposal, managing competition, evaluation
& support issues, commercials, price negotiation and closure
Understanding business needs, strategic direction & identifying initiatives that allow a business to meet those strategic goals
Leading complete sales operations including projection of annual sales, tracking of sales performance and interaction with other areas of the
company to ensure that business operations are executed properly and profitably
Estimating sales volume and profit for current and new products
Establishing a sales training program to train new employees
Ensuring timely annual review of sales incentives to support the recruitment and retention of the Sales Team
Coordinating with diverse teams (marketing, sales & customer service), establishing partnerships with key stakeholders, monitoring
performance of commercial activities using key metrics and developing reports for senior management
Coordinating with external agencies for techno-commercial negotiations, preparation of contract documents, cost
estimates, including billing, variation proposals & many more; directing end-to-end project selling process for major direct clients and
partners; participating in bids and tenders and managed complete bidding process
Partnering with business leadership and other key stakeholders to define opportunities and identifying and prioritizing projects based on
predefined criteria (ROI, productivity, compliance)
Establishing processes & SOPs and deploying various methodologies & recommending modern practices to save execution time and realize
operational efficiencies
Identifying and networking with financially strong and reliable channel partners, resulting in deeper market penetration and improved market
share; safeguarding business & ensuring sustained growth, focusing on achieving or surpassing sales targets; expanding business reach and
creating new sales
Contributing in key account management including customer segmentation, product positioning & sales cycle management; offering extensive
support with key focus on customer retention/satisfaction
Analytical, dedicated & versatile leader, enthusiastically meeting deadlines with innate skills in building high performing multi-cultural teams
entailing 72 members that excel in delivering business value with high morale & low attrition; recruiting, leading, training & monitoring
performance of the team members for maintaining excellence in operations
Met & exceeded agreed Gross Profits and preset sales volume
Ensured all customer orders are fulfilled according to required quantity, quality & delivery date as agreed with the customers
Significant Highlights:
Directed nearly 100 agents, distributors & dealers
Managed over 300 customers and serviced over 250 clients
Improved quote processing, conversion rates and field accompaniment ratings by controlling monthly team sales budgets
As
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courses: ACT Certified (Architectural Coating technologist) PMP Certified (Project Management Professional)