أمين مارديني

Supports company operations by maintaining office systems and supervising staff
❖ Maintains office services by organizing office operations and procedures, preparing payroll, BSP.
❖ Keeps management informed by reviewing and analyzing special reports, summarizing information,
identifying trends.
❖ Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing
Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control,
Reporting Skills .
❖ Maintains office staff by recruiting, selecting, orienting, and training employees.
❖ Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring,
and appraising job results.
❖ Completes operational requirements by scheduling and assigning employees; following up on work results.
❖ Maintains office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
❖ Achieving growth and hitting sales targets by successfully managing the sales team.
❖ Designing and implementing a strategic business plan that expands company’s customer base and ensure
its strong presence.

Supervising handling agent staff at check-in counters, transit area and boarding gate.
❖ Following up on flight movement and ensuring that ATC is update with new ETD in case of any delay.
❖ Implementing paper work (flight logs, records and operational files) for arriving and departing flights.
❖ Ensured compliance with all international and local safety regulations.
❖ Completing all post -flight duties and getting required signature from civil aviation.
❖ Inserting names of no-show passengers and handing them over to reservation staff.
❖ Implementing monthly statistics for the flight and comparing it with rival airline.
❖ Organizing flights daily and the counters send daily reports and airline papers, sending and read PSM,
MVT, LDM, PTM, PFS, SLS, CPM, TPM and UCM.
❖ Outdoor sales and ticketing agent.

Dealing with all the requirements of aviation.
❖ Working in ( NAS ) National Aviation Services as passenger services agent, Working on different Systems
, Codeko, Macx, Sita, Troya, working in different airlines, Bahrain Air, Nas Air, Air Arabia, Air Cairo,
AL Masrya, Turkish Airways, KLM, Etihad, Fly Dubai .
Dedicated Airline ( Etihad Airways as airline staff ) (Fly Dubai as Team Leader)
❖ Resolved customer complaints that escalated beyond original agent’s authority or required a calming third
party.
❖ Exercised thorough understanding of airline ticketing and reservation procedures.
❖ Met Company and social standards of dress and conduct standards at all times while representing the
Company either on or off the job.
❖ Dealing with all the requirements of aviation. (AIRLINE).
❖ Ensured regulations and procedures were in-line with NSA laws were met with exceptional accuracy.
❖ Organizing flights daily and the counters, send daily reports and airline papers, sending and read PSM,
MVT, LDM, PTM, PFS, SLS, CPM, TPM and UCM.
❖ Excelled at teamwork during every day activities, and overall performance evaluation. Evaluated the
hierarchy of needs for the organization, and put the team before my own personal benefits.
❖ Managed employees and produced exceptional results for the top managements review.
❖ Completed daily, weekly, and monthly reports and record as required for the efficient airline operations of
the facility.
❖ Supervised team of Customer Service Agents, scheduled staff and made adjustments to ensure
outstanding customer service.

Working as sales staff for tickets and hotels, working as external marketing representative for new holiday’s
offers.
❖ Provided assistance for customers regarding their hotel and flight reservation packages to ensure customer
satisfaction and return.
❖ Answered phones and responded to customer requests and issues.
❖ Kept up-to-date with company and industry procedures and improved job skills through constant review of
company and other publications, as well as participating in self-study and training programs.
❖ Sold reservation packages and placed customer orders in computer systems.
❖ Office in-charge for shuwikh branch, (Jazeera Airways).
❖ Consistently provided top-quality services to customers, receiving recommendations from customers and
management.
❖ Maintained a high standard of employee appearance and work performance.
❖ Assisted customers in locating the best options for their travel and accommodation packages.
❖ Provided on-the-job training for new employees in order to efficiently and effectively positively affect the
team’s performance.
❖ Outdoor sales.