IT Support Technician
Cisco Systems
Total years of experience :2 years, 6 Months
Good speaking English
Employment history
Manning the IT help desk and providing instant solutions to IT issues
•Running diagnostic checks and servicing essential IT hardware
•Explaining complex IT issues to non-technical employees
•Identifying and solving IT problems and logging them into the relevant databases
•Installing new systems for all employees
•Providing training for all users
•Repairing and upgrading hardware and ensuring all computers were fully operational
•Creating and maintaining accurate database of all pending and resolved IT issues