Client Relationship Manger
Internet Solutions
Total years of experience :11 years, 3 Months
Ensuring effective service delivery and maximizing customer satisfaction.
* Developing and building a client base utilizing proven sales techniques.
* Compiling market intelligence, competitor activities and recommend appropriate strategy to increase
company market share.
* Ensuring growth in business volumes and customer numbers by attaining the set revenue targets;
monthly, quarterly and annual sales targets as allocated.
* Forecasting revenue targets and realize growth and profitability.
* Qualifying prospective clients that will result in the development of a sufficient sales funnel.
* Understanding the clients’ business issues, strategies and capabilities and to communicate these
internally to the respective Team Leader.
* Implementing the set overall Company sales strategy.
* Account planning and strategy development for key strategic customers
* Quality management of customer expectations.
* Maximizing efforts to deliver the agreed service levels to clients.
* Maximize understanding of the customers buying centre to appropriately target market for products
and solutions.
* Contributing to excellence in Customer Relations.
* Writing and sending out proposals that offer tailor-made solutions to prospective clients.
* Developing strong one to one long-term relationships with key local decision makers.
* Compiling sales reports as designated by the immediate supervisor.
Reported to the managing director on team performance every week.
* Managed the sales team.
* Identified moving items to stock up.
* Approved revenue margins for the sales team.
* Negotiated stock prices with distributors and resellers.
* In charge of meeting corporate clients and understanding their requirements.
* Handled sending quotations to clients and making sure sale is closed.
* Approved new accounts proposal for credit facilities.
* Made sure clients are attended to with professionalism expertise.
Handled the corporate client database.
* Marketed company and products both physically and on social media.
* Identified new prospects to start working with us.
* Sent quotations to clients.
* Sent statement of accounts and followed up on debtor’s collections.
OTHER PAST