Personal Shopper
Harvey Nichols
Total years of experience :11 years, 5 Months
• Ensure high levels of customer satisfaction trough excellent sales service.
• Assess customers’ needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
• Maintain in-stock and presentable condition assigned areas.
• Actively seek out customers in store.
• Cross sell products.
• Handle return of merchandise.
• Team-up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.
• Suggest ways to improve sales.
•Contacting decision-makers from leading companies of the pan-european market.
•Develop and maintain an excellent relationship with clients.
•Organization of conferences in the pan-european market.
•Liaising with all our offices in the world to ensure a good cooperation.
•Deal with sales results.
•Deal with incentives.
•Competitive monitoring.
•Coordination with other european countries.
•Organization of events.
•Translating catalogs from english to french.
•Managing the transportation and logistics of several companies.
•Finding the best sea or air transporters with the lowest cost.
•Solving our clients’ problems with the Moroccan customs.
•Communicates thru E-mail, fax, and telephone with our Clients.
•Dealing with all necessary documents.
•Optimizing the general resources of the department.
•Performs such other duties and responsibilities that the Manager assigned.
•Dealing with the company's suppliers.
•Managing and analyzing some tenders.
•Looking for new suppliers.
•Preparation of Local Purchase Orders.
•Performs such other duties and responsibilities that the Manager assigned.
•Calculating monthly payments.
•Verifying payments.
•Co-ordination with agencies in different cities in Morocco.
•Performs such other duties and responsibilities that the Manager assigned.
2005-2008: Scientific baccalaureate (Physics option)