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Amina Rhounaim , Customer Service & Sales Representative

Amina Rhounaim

Customer Service & Sales Representative·Conecta (ITA Airways project)

China

Bachelor's degree, Economy And Management

Work experience

Total years of experience: 4 years, 1 months

Customer Service & Sales Representative

May 2025 - May 2026

Conecta (ITA Airways project)

Casablanca, Morocco •Hybrid

May 2025 - May 2026

-Provided end-to-end customer support
-Ensured a smooth and satisfactory customer
experience at every stage
• Resolved issues efficiently while maintaining
professionalism
-Maintained strong product knowledge of airline services to effectively advise customers
Company industry:
Aviation Support Services
Job role:
Customer Service and Call Center

Executive secretary

January 2023 - December 2024

Station service toubkal

Marrakech, Morocco •Hybrid

January 2023 - December 2024

-Prepare reports, presentations, and official documents
-Handle professional communication (emails, phone calls, correspondence)
-Prepare reports, presentations, and official documents
-Take meeting minutes and follow up on action items
Company industry:
Civil Engineering
Job role:
Secretarial

Marketing & Sales

January 2022 - January 2023

Excelo Best Biscuits Maroc

Casablanca, Morocco •Hybrid

January 2022 - January 2023

• Developed and executed marketing strategies to increase brand awareness of Excelo products
• Managed sales operations and distribution channels across regional markets
• Analyzed market trends and consumer
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Marketing and PR

Education

Université Hassan II De Casablanca

July 2024

July 2024

Bachelor's degree, Economy And Management

Morocco

training

July 2023

July 2023

Diploma, Social management certificat

Morocco

British academy

January 2022

January 2022

Diploma, English courses

Morocco

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
English courses
Training
sociale manager
anapec
Jan 2025

Hobbies and interests

about cultures
history
Traveling
Drawing