Executive Assistant to CEO/ Office Manager
ABL
Total des années d'expérience :13 years, 6 Mois
Scheduling appointments, managing email and correspondence, organizing and maintaining files, and taking minutes meetings.
Travel arrangements, creating itineraries, and managing expenses.
Drafting and editing emails, letters, and other communication materials on behalf of the CEO.
Updating databases and dashboards, pre-archive documents. Organizing company events, conferences, and meetings.
Coordinating projects, delegating tasks to team members, and tracking progress.
Conducting research and gathering information on various topics and projects, compiling data, and preparing reports for the CEO.
Handling personal tasks and errands such us coordinating with other members of the household, shopping etc.
Maintaining confidentiality and discretion with sensitive information.
Office Management : Managing the daily operations of the office including supplies, maintenance, budget, security and communication.
Managing correspondence, phone calls, calendar, meetings, and travel arrangements.
Preparing reports, presentations, and correspondence. Managing expenses and providing updates.
Tracking projects with department heads and reporting on tasks and
deadlines.
Analysing customer feedback and providing strategic direction. Providing training and support to staff members.
Participating in and monitoring marketing projects.
Providing upscale, professional service to guests throughout their stay.
Analyzing customer feedback and providing strategic direction for improvement.
Maintaining records of guest profiles and preferences for personalized service.
Responding to guest reviews and handling complaints. Processing customer requests and following up.
Managing and training the guest relations team
Identifying and engaging with VIP customers.
Developing and maintaining a database to identify opportunities and increase productivity.
Monitoring and approving complimentary offerings. Conducting regular customer surveys.
Administering customer awards and recognition programs.
Participating in telemarketing efforts to invite customers to special events and visits.
Managing and organizing the CEO's daily schedule and email correspondence.
Scheduling and coordinating meetings with key stakeholders.
Overseeing travel arrangements and accommodation requirements.
Drafting and preparing professional correspondence on behalf of the CEO.
Maintaining an organized and efficient filing system.
Providing premium service to high-profile clients.
Adhering to safety and security procedures while providing exceptional customer service.
Maintaining open communication with crew members and personnel.
Accurately reporting all flight activities to the inflight service office.
Ensuring maximum privacy and confidentiality for passengers.
Overseeing the operations of the main showroom, managing the layout and furniture to showcase products effectively.
Coordinating with the factory to manage the sales process and ensure timely delivery of orders.
Developing and implementing strategies to build and maintain customer loyalty.
Utilizing effective negotiation and sales techniques to close deals and drive revenue growth.
Major of class
2005-2006: University Diploma of Technology in Marketing (Marketing Department) Superior School of Technology- Casablanca (ESTC) www.estc.ma (Casablanca, Morocco)