Medical Care Supervisor
Amana Cooperative Insurance Company
Total years of experience :9 years, 8 Months
• Assistant to the “Medical Insurance Consultant to the Board of Directors”
• Handling all requests/communication with brokers, agents and salesmen
• Quotation tracking - all lines of business
• Assisting in handling projects of the Client Relations Department
• Coordinating with the different departments to ensure smooth work-flow
• Handling all medical-related complaints from clients
• Underwriting/rating of medical insurance policies (new/renewal)
• Focal point between Amana and the medical TPA(GlobeMed Saudi)
• In Charge of Underwriting & Quality Control in the Medical Department
• Reporting (to brokers and to the management)
- Production Reports (Corporate Medical business, Retail Medical business)
- Policy Performance Reports.
- Policy Renewal Lists (Monitoring renewals and lost business)
- Monitoring policy performance and providing solutions for policies that have a high Loss Ratio.
Guarantor Relations Department
• Engaged (as a major resource) in the development and deployment of the CRM.
• Managed projects related to the Guarantor Relations Department.
• Handled underwriting/pricing of policies.
• Provided technical and administrative assistance in designing new products.
• Monitored the performance of the Department.
- Productivity and Efficiency of the department staff
- Ensured highest level of client satisfaction
- Ensured a timely respond to all of guarantors’ requests
- Ensured a smooth flow of the department processes while complying with the regulations.
• Completed a thorough rotation of all departments
• Learned insurance fundamentals and product lines
• Assisted in the translation of insurance policies