أمين شحاده

• Manage and support daily operations across multiple departments.
• Oversee daily soft services operations such as housekeeping, cleaning, pest control, landscaping, waste management, security, and front-of-house services.
• Oversee preventive and corrective maintenance of critical systems (HVAC, power, water, clean rooms, launch support equipment).
• Ensure service delivery meets contractual agreements, quality standards, and client expectations.
• Lead, train, and motivate teams at all levels; foster a high-performance culture.
• Manage and supervise in-house teams and outsourced vendors.
• Handle P&L responsibilities, budgeting, forecasting, and ensuring cost control and profitability.
• Implement and enforce safety, hygiene, and environmental policies.
• Maintain strong client’s engagement, manage feedback, and drive customer satisfaction.
• Monitor KPIs, analyse performance data, and report to senior leadership.
• Ensure smooth communication and coordination among various locations and departments.
• Collaborate with the executive team to define the company’s vision and long-term plans.
• Oversee all aspects of facility management operations, ensuring efficiency, effectiveness, and compliance with regulations and standards.
• Manage, review and negotiate contracts with clients, vendors and contractors.
• Conduct regular inspections to ensure quality, safety, and adherence to standards.
• Use CRM to manage and follow up with clients and potential leads.
• Provide strong leadership and guidance to department heads and staff.
• Promote a positive and inclusive work environment.
• Ensure that all operations comply with relevant Qatar laws, regulations, and safety standards.
• Implement and monitor risk management protocols to mitigate potential hazards.
• Address and resolve complex issues related to daily operations.

• Assist in the Recruitment of manpower to build a strong and professional team.
• Supervises administrative services skilled and technical/support staff. Hires, evaluates, trains, disciplines, and recommends dismissal of staff as necessary.
• Manage drivers so they adhere to strict schedules
• Develop efficient driver’s schedules to maximize profit
• Find ways to cut costs and maximize profits
• Develop strategies for greater fuel efficiency
• Maintain detailed records of vehicle servicing and inspection
• Comply with Qatar’s Traffic Department of Transport laws and regulations
• Schedule regular vehicle maintenance to ensure operational efficiency
• Ensure strict servicing and maintenance times to minimize downtime and maintain
schedules
• Monitor employee’s behaviour and ensuring a high level of customer service.
• Analyse data to increase business operational efficiency
• Utilize GPS systems to monitor drivers and track vehicles
• Manage the planning and execution of Trucks & Excavators work process at sites
• Follow up vessels and import of material in addition to MOE Documentation for Clearance and release of material
• Purchase and Maintain Vehicles for Transportation & delivery of Material
• Decide whether to Buy or Lease Vehicles / Equipment depending on Project Duration and Capacity.
• Ensure that each department delivers a consistently high standard of service.
• Find ways to cut costs and maximize profits.
• Be responsible for all day-to-day queries, complaints or problems that arise.
• Follow up with Procurement and store departments and control necessary supplies available on time.
• Monitors and oversees the work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.
• Maintain detailed records of vehicle servicing and inspection.
• Comply with Qatar’s Labour Law.
• Monitor employee’s behaviour and ensuring a high level of customer service.
• Analyse data to increase business operational efficiency.
• Establish and maintain standards for staff performance.
• Promote and maintain the highest standards of health, safety, and environmental management.
• Check the prepared monthly progress reports for projects for monthly billing to
determine with the clients the amount of monthly payment/certificate and the amount of collection.
• Check and monitor the projects revenue cost, actual progress, variations,
estimation to complete and operate the required coordination with the financial
department.

• Lead, Manage, and motivate the sales team.
• Manage the planning and execution of day-by-day work process.
• Put yearly and Monthly Business plans to increase the sales revenue and reach -
exceed monthly and yearly target.
• Build a strong customer service relation and assure to offer high quality of services.
• Operate and follow up the required correspondence to protect the company rights and coordinate with Legal Department for all legal matters.

• Developing excellent on-going relationships with clients.
• Lead, manage and motivate the sales team, providing mentoring and training resulting in improved sales and after sales performance.
• Liaise closely with customers to establish requirements, creating and presenting proposals and driving deals through to completion.
• Prepare and arrange quotations, and contracts.
• Follow up Target achievement and daily work progress.