Senior Sales Manager - Commercial & Sratégy
mandarin Oriental
مجموع سنوات الخبرة :10 years, 9 أشهر
Handling all event segments based on business market demands Responsible for groups and all its operational process Preparing group resume, rooming list, invoices and transportation Pro-Active sales calls and site inspections for potential prospect accounts Arranging meetings and entertainments for Business contracted clients Presenting weekly activities to the events director and discussing new action plans Ensure all necessary forms and permits signed and ready prior to the event start date Tracking productivity by segment and business conversion weekly Preparing daily summary, pace and pick up reports Attending credit meeting and following up on all pending payments Leading BEO meetings and keeping the operations team updated about all forecasted events Making sure proper BEOS distributed in a timely manner to all departments Tracking events quality through (Trip Advisor & Lobster Ink)
Pre-Opening for an amazing business Four Seasons hotel in DIFC.
Handling reservations and sales operations for two properties Jumeirah Resort/&Difc Hotel.
Respond to all complaints from guests and give after-sales support when requested.
Tracking history and forecast reports daily to develop the hotel revenue.
Checking corporate and contracted rates according to their stop and free sale .
Following the Reservations calls answered according to the hotel standards.
Processing all orders with accuracy and timeliness.
Providing the team trainings about new sales technique strategies to develop their performance and identify
shortcomings and propose improvements.
Sending Quotations and organizing accommodation for groups
Ensure adherence to laws and policies.
Learning Coach) 2014
Front desk operations of 341 rooms and 124 apartments.
Check-in /checkout making reservations received by email /phone /in person.
Controlling and collecting all payment due.
Tracking Guest relations satisfaction up to expected level .
Vast knowledge about cid system, passports and their procedures.
Very good ability to handle and solve problems.
Able to assist call centre using phone etiquette.
Facility engagement with guests.
2012
Working in Insurance Department to implement the initiative of King of morocco and the
government.
Identifying the eligible citizens for free life insurance by studying their files.
Coordinating all public relation services and manage media inquiries and interview requests.
Developing a marketing communications plan including strategy, goals, budget and tactics
Developing a media relations strategy broadcast and online social media .
Coordinating with other department about the required follow up.
Replacing the managers in their absence and preparing a clear handover for them.
Attending the weekly meeting and discussing the daily and monthly objectives.
Ensures a clear communication within the department.
Bank) 2012
Provides superior customer service in a friendly and knowledgeable manner.
Processing transactions efficiently and accurately.
Maintaining a general knowledge of the bank’s common products and services.
Ensures all Bank & Industry service standards and codes of conduct are adhered to.
Taking ownership of client complaints/issues, initiating action or resolving the problem within 24hours
and keeping the clients informed during the process.
Training and developing employees performance.
Identify opportunities to sell the bank products and services.
Adhere to regulatory and bank compliance guidelines.
Applying all the branch operating policies and procedures.
Commerce International with all it's detailed aspects
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