Sales Assistant
Sacoor Brothers
Total years of experience :3 years, 8 Months
Sacoor Brothers February 2013 - up to date
➢ Sales Assistant, Reporting to Store Manager
❖ Greets and welcomes all customers who enter the store
❖ Assist customers in locating merchandise
❖ Gives advice and guidance on product selection to customers
❖ Develops strong product information knowledge
❖ Ensures clear and pertinent communication of ongoing promotions
❖ Ensures promotion materials in store are up to date and in impeccable conditions
❖ Collects merchandise from warehouse upon request
❖ Creates customer profile forms with impeccable field filling
❖ Executes all steps of successful customer profile creation
❖ Processes cash and card payments
❖ Answers and conducts telephone conversations as per company's procedures
❖ Ensures complete and infallible follow through of all customer's requests
❖ Answers customer's queries
❖ Ensures cleanliness of the store, including hovering and mopping when requested
❖ Ensures complaints, refunds and exchanges are solved by the store manager
❖ Immediately reports discrepancies and problems to store manager
❖ Participates in the ongoing daily operational activities of the store as requested by the store manager
❖ Ensures all fire exits and escape routes are kept free from obstruction
❖ Ensures compliance with all HR forms for individual matters
CALL CENTER: ➢ Operator in call center in Business Bay (DUBAI) . September 2012-Novembre 2012
❖ Answer phones and make unbound and outbound calls to customers and clients concerning products and a recommend them.
❖ Analyze sales and ensures sales target are met
❖ Greet and find out customer's need, answer customer quires regarding the store and merchandise
❖ Keep informed on the progress of the new products then providing full information to our clients.
❖ Gives advice and guidance on product selection to customers
Call Center, Tunisia March 2009 - January 2011
➢ Team Leader, Telesales, Reporting to Call Center Manager
❖ Training and coaching the new staff
❖ Send a daily report to the manager
❖ Solve difficult problems
❖ Assist the new recruit and hiring new staff
❖ Evaluate my staff and support them
I.T SKILLS:
Remedy Customer Support System * Remedy Help Desk System* Oracle Billing System * MS-Office Outlook * MS-Office Excel
*High Skills in: • Sets performance goals and allocates tasks and workload Monitors.
• controls and evaluates work against Objectives and timeframes Communication and interpersonal skills Experience in the supervision and Leadership of staff.
• expectations Excellent Communication and Coordination Skills (Written & Verbal)
❖ Bachelor Degree in computer sciences in Sciences University of Tunis (FST) (2007-2011)
❖ Baccalaureate mathematics (2006-2007)