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Amine Sahli, shop keeper and sales executive

Amine Sahli

shop keeper and sales executive·Baris Bespoke

United Arab Emirates

Diploma, Business And Commerce

Work experience

Total years of experience: 10 years, 1 months

shop keeper and sales executive

November 2023 - January 2024

Baris Bespoke

Doha, Qatar

November 2023 - January 2024

Bespoke Tailoring
• Personally curated a welcoming environment for high-profile tourists, showcasing an extensive range of bespoke tailoring products,
including premium fabrics, exclusive designs, and personalized services.
• Executed multilingual marketing initiatives by developing compelling content in English, French, and Arabic for corporate communications
and special events, contributing to enhanced brand visibility and customer engagement.
• Managing a team of 4 sales representatives and 3 Tailors, fostering a collaborative environment that boosted team productivity
by 15%.
• Managed a high volume of customer care inquiries and streamlined the sales processing system, ensuring a seamless and efficient
experience for clients, thereby elevating customer satisfaction levels.
Company industry:
1374
Job role:
Beauty and Fashion

sales support specialist

August 2023 - October 2023

Bursa Bazaar

Bursa, Türkiye

August 2023 - October 2023

Bursa Bazaar 08/2023 - 10/2023
A Shop that sells Turkish specialties for tourists.
• Increased sales volume by 15% through strategic planning and team leadership.
• Welcoming Tourists and identifying the products in the shop(types of honey, coffee, spices, cosmetics…)
• Managing a team of 10= sales representatives, fostering a collaborative environment that boosted team productivity by 20%.
• Developed marketing content in English, French, and Arabic for corporate communications and events.
• Handled a large volume of customer care inquiries and sales processing.
Company industry:
1357
Job role:
Sales

Customer Service Representative

November 2019 - July 2023

Transcom

Ariana, Tunisia

November 2019 - July 2023

Managed client accounts in BU, focusing on media relations and information provided.
• Prepares product or service reports by collecting and analyzing customer information.
• Coordinated with cross-functional teams to execute strategic plans, resulting in a 35% increase in project success rate.
• Worked closely with teams to execute strategic plans, boosting project success rate by 20%.
• Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and
identifying and assessing customer needs to achieve satisfaction.
• Contributes to team effort by accomplishing related results as needed.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Retail Sales Manager

January 2017 - October 2019

Techno Filter

Ben Arous, Tunisia

January 2017 - October 2019

company that manufactures Heavy-Duty Air filters and retails in lubricants filters and batteries.
• Maintains sales volume, product mix, and selling price, resulting in a 15% increase in overall revenue.
• Manages recruiting, objectives setting, coaching, and performance monitoring for a team of 15= sales representatives.
• Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong
presence. Managing recruiting, objectives setting, coaching, and performance monitoring of sales.
• Ensures national sales operational requirements are completed by scheduling and assigning employees for 100% of projects.
• Expands company's customer base and ensures its strong presence by designing and implementing a strategic sales plan,
resulting in a 20% increase in customer retention.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand for 10 product lines.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

sales senior

January 2015 - December 2016

Techno FIlter

Ben Arous, Tunisia

January 2015 - December 2016

A company that manufactures Heavy-Duty Air filters and retails in lubricants filters and batteries.
• Maintains relationships with clients by providing support, information, and guidance, resulting in a 15% increase in client
retention.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and
competitors.
• Achieving sales target and exceeds them, contributing to a 10% increase in annual sales revenue.
• Contributes to team effort by accomplishing related results as needed.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

zonal sales assistant manager

January 2015 - December 2015

Tunisian Parts Service

Hammam-Lif, Tunisia

January 2015 - December 2015

A company branch of Techno Filter that retails in heavy and light-duty filters, lubricants, and batteries
• Improved customer satisfaction by resolving complaints, resulting in a 15% increase in customer retention.
• Identified and sold prospects, maintaining relationships with clients for 30 new accounts.
• Established and cultivated solid business relationships with new or existing customers, managing a portfolio of 100= clients.
• Closed client deals 20% faster, boosting client satisfaction and increasing sales revenue.
• Analyzed past sales data and team performance, setting realistic sales goals.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

sales representative customer service

January 2014 - December 2015

Tunisian Parts Service

Hammam-Lif, Tunisia

January 2014 - December 2015

A company branch of Techno Filter that retails in heavy and light-duty filters, lubricants, and batteries
• Builds businesses by identifying and selling prospects; and maintaining relationships with clients.
• Services existing accounts obtains orders, and establishes new accounts by planning and organizing daily work schedules to
call on existing or potential sales outlets and other trade factors.
• Provides historical records by maintaining records on area and customer sales.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Education

EOT: IPST

July 2015

July 2015

Diploma, Business And Commerce

Tunisia

GPA (rating): Good

GPA (rating): Good

Institut Supérieur D´informatique - Tunisia

July 2013

July 2013

Bachelor's degree, Computer Science

Tunisia

Not acquired

Bechir Nabheni High School

July 2010

July 2010

High school or equivalent, Computer Science

Tunisia

GPA (rating): Good

GPA (rating): Good

Skills

Management
Expert
Management
Expert
Time Management
Expert
Time Management
Expert
Customer Care
Expert
Customer Care
Expert
Team Leadership
Expert
Team Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Purchasing
Intermediate
Purchasing
Intermediate
Mobile
Intermediate
Mobile
Intermediate
Time Management
Expert
Time Management
Expert
Customer Service
Expert
Customer Service
Expert
Management
Intermediate
Management
Intermediate
Science
Beginner
Science
Beginner
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sales Representatives
Expert
Sales Representatives
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Team Management
Expert
Team Management
Expert
Project Management
Intermediate
Project Management
Intermediate
Sales Management
Expert
Sales Management
Expert
Office Work
Intermediate
Office Work
Intermediate
Opera
Intermediate
Opera
Intermediate
Mail
Expert
Mail
Expert
Typing
Expert
Typing
Expert
Receptions
Beginner
Receptions
Beginner
Technical Support
Expert
Technical Support
Expert
Marketing
Intermediate
Marketing
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Planning
Intermediate
Planning
Intermediate
Materials
Expert
Materials
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Outbound
Intermediate
Outbound
Intermediate
Outlook
Expert
Outlook
Expert
Operation
Intermediate
Operation
Intermediate
Teamwork
Expert
Teamwork
Expert
Project Execution
Expert
Project Execution
Expert
Negotiation
Expert
Negotiation
Expert
Order
Intermediate
Order
Intermediate
Sales Coordination
Expert
Sales Coordination
Expert
Merchandising
Expert
Merchandising
Expert
Operating Systems
Intermediate
Operating Systems
Intermediate
Operations Management
Intermediate
Operations Management
Intermediate
Team Leadership
Expert
Team Leadership
Expert
Programming
Beginner
Programming
Beginner
PC Networking
Intermediate
PC Networking
Intermediate
Customer Satisfaction
Expert
Customer Satisfaction
Expert
System Administration
Intermediate
System Administration
Intermediate
Windows Server
Intermediate
Windows Server
Intermediate
Web Development
Beginner
Web Development
Beginner
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
SQL
Beginner
SQL
Beginner
Accounting
Beginner
Accounting
Beginner
Execution Skills
Intermediate
Execution Skills
Intermediate
Digital Marketing
Beginner
Digital Marketing
Beginner
Key Account Management
Beginner
Key Account Management
Beginner

Languages

English
Expert
French
Expert
Arabic
Native Speaker
German
Beginner
Turkish
Beginner

Training and Certifications

Certifications
Certificate in business creation and training of entrepreneurs
Jan 2016

Hobbies

  • Reading