Service Delivery Manager | ERP Microsoft Dynamics 365 Fin & Ops
G42
مجموع سنوات الخبرة :25 years, 4 أشهر
Position: Service Delivery Manager | Microsoft Dynamics 365 Fin & Ops
Web: https://g42.ai
Industry Type: G42 is an AI and Cloud Computing company
Responsibilities:
• Microsoft Dynamics 365 Fin & Ops (Update to Cloud from On Premises):
• Implementation of Finance, Supply Chain Management.
• Integration with SAP (Success factor HR & Payroll)
• User Support and Training
• Workflow Configuration
• Managing Change Request/Support Ticket using (ServiceNow & Jira)
Professional Services Management
• Assigning consultants to different projects & tasks as per their experience and project requirements
• Monitoring daily performance, maintaining reports and conducting performance appraisal for consultants
• Creating career development plans for Professional Services team and mentoring junior consultants.
• Completing recruitment lifecycle including headhunting, applicant evaluation, interviewing, selection, offering, hiring & orientation
• Working with higher management on annual budget, cash flows, consultants’ headcount and leave plans
• Performing presales activities such as demos, high level requirements gathering, analyzing prospects existing IT infrastructure and software
• Responding to RFPs, RFQs and reviewing contracts
Project Management
Handling Project Management & Change management activities including but not limited to:
• Conducting feasibility studies for undertaking new business critical projects
• Create project charter and identify key stakeholders
• Developing project plans, work breakdown structures, communication plans, resource & task scheduling
• Conducting Kick-off, milestone sign-off, Go-Live and RAG project status meetings and presentations
• Planning for risks, Assumptions, Issues and Dependencies (RAID). Taking risk mitigation steps to ensure project progress and completion as per scheduled timelines
• Manage Change Order process
• Ensuring compliance with quality specifications during the project lifecycle, as defined by the client
• Provide a line of sight, motivation, conflict management to the team, with an open door policy
• Liaising with vendors for procurement of required hardware & software
Position: Manager ERP & IT | Microsoft Dynamics 365 Fin & Ops
Web: https://www.shams.ae
Industry Type: Sharjah Media City (Shams) Free Zone Authority
Responsibilities:
• Microsoft Dynamics 365 Fin & Ops Cloud - Project:
• Implementation of Finance, Supply Chain Management, HR & Payroll.
• User Support and Training
• Workflow Configuration
• System Analysis & Design of other vertical Solutions and integration
Responsibilities:
Project Management:
• Project delivery using Waterfall, Agile (Scrum) & Hybrid model
• Determine and define project scope and objectives
• Manage budget in an effective and efficient manner - Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress on a weekly and monthly basis (steering committee)
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Change Management:
• Develops implementation plans, Evaluates risks
• Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change
Procurement & Contract Management:
• Apply legal, policy and organizational guidelines and procedures in relation to procurement and contract management, Monitor procurement and contract management processes
Responsibilities of Core IT Operations Management:
• Microsoft Dynamics 365 Finance & Operation and Microsoft CRM Implementation
• Application integration
• IT hardware and software procurement
• Software Licenses management
• IT project management and control
• Data Center management
• Virtualization technologies
• Backup Management & Administration, Disaster Recovery, and planning
• End Point Security
• IT remote site management
• Network Management & Administration
• Storage Administration & IT Security Administration.
• Audit & Documentation of IT Infrastructure and Assets
Achievement & Implementation of IT Project:
• Microsoft Dynamics 365 Finance & Operations, HR & Payroll, CRM
• Time Attendance System (Matrix COSEC) Hardware/Software
• Microsoft SQL Server 2016
• Microsoft Office 365 Migration and Implementation
• Microsoft Dynamics CRM 2013 (Real Estate & Rent Solution)
• Microsoft Exchange 2013 (Email server)
• Veritas Exec Backup
• Symantec Endpoint
• Data Center Creation
Data Center:
• HP DL380p Gen8
• HP 2920-48G-POE+ Switch
• Microsoft Hyper-V (Visualization)
• Microsoft Windows server 2016, 2012, 2008
• Avaya IP Office 500 (Voice), Avaya Contract Center
• Application clustering
• SAN and NAS
Network:
• VLAN • WLAN
• VPN-FortiGate • CCTV Network- Samsung
Voice:
• Avaya IP Office 500 (Voice) • Contact Call Center (Avaya)
• Grand stream
Responsibilities:
• Using Microsoft Dynamics Sure Step Methodology for Microsoft Dynamics solutions implementation which include these phases (Diagnostic, Analysis, Design, Development, Deployment and Operation)
• System Analysis & Designing
• Business process re-engineering
• Preparation of FRD & FDD
• GAP-Fit Analysis
• Organization change management
• Implementation
• Data migration
• Key & End user training
Responsibilities:
• System Analysis & Designing
• Business process re-engineering
• Preparation of FRD & FDD
• GAP-Fit Analysis
• Organization change management
• Implementation
• Data migration
• Key & End user training
• Users support
Achievements:
• (Trade & Logistic, Finance, Vertical Solutions GIT)
Responsibilities:
• Using Microsoft Dynamics Sure Step Methodology for Microsoft Dynamics solutions implementation which include these phases (Diagnostic, Analysis, Design, Development, Deployment and Operation)
• System Analysis & Designing
• Preparation of FRD & FDD
• GAP-Fit Analysis
• Implementation
• Key & End user training
• Team Leader
• Involve in many implementation (List are given at last page)
Achievements:
• Trade & Logistic, Finance, HR & Payroll
Responsibilities:
• Project manager for ERP full cycle implementation of all modules
• Project delivery using Waterfall, Agile (Scrum) & Hybrid model
• System Analysis & Designing
• Business Process Re-engineering
• GAP-Fit Analysis
• Organization change management
• Data preparation & migration to AX
• Key & End user training
• AX & DB Server Administration
Achievements:
• Financials, Trade & Logistic, Service Management, HR & Payroll, Voice of Guest, POS Sales data Integration into SQL database for Reporting purpose
Responsibilities:
• System Analysis and Design and preparing FRD & FDD
• Project delivery using Waterfall, Agile (Scrum) & Hybrid model
• Software designing
• Database design
• Graphics design for my all projects
• Developing windows & web solutions
• Project implementation & testing
• Project Documentation & training
• My professional tools were Visual Studio (VB, ASP), Visual studio.NET (C#, VB.NET, ASP.NET), Java Script, VB Script, MS SQL Server, Crystal Report and Macromedia software.
Achievements:
• Accounting system, Inventory system, payroll system, Telex web application, Computers maintenance system, Officer Information system and Signal corps headquarter website using Microsoft Technologies and many other small applications.
Responsibilities:
• Developing web and E-commerce solutions,
• Project delivery using Waterfall, Agile (Scrum) & Hybrid model
• Project Documentation and Presentation,
• Databases Design,
• Creating Graphics and Animations,
• Testing and Implementation of solutions,
• Studying and making report for existing E-commerce solutions and making specification report for the proposed E-commerce solution by our company.
• My professional tools were CGI/Perl, Html, Dhtml, Java Script, My SQL and Macromedia software.
Achievements:
• I completely design and developed shopping cart for E-commerce website.
Certification: Microsoft Dynamics AX Financials Microsoft Dynamics AX Trade & Logistics Microsoft Dynamics AX Projects
Functional (Finance, Trade & Logistic, Service, HR & Payroll, AX Administration, FRx) Technical (MorphX & X++, SharePoint Administration, EP)
Cover all module new feature for example expense management, Workflow, AIF, Quality Control & Management and other 400 new features.
This course covers the following Sections. Headquarter Operation. Store Operation
Functional (Financials, Trade & Logistic) Technical (MorphX & X++) AX Administration & Configuration
This course covers the following three papers. * CIW Foundation Series. * CIW Site Designer Series. * CIW E-Commerce Designer Series.
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